System Administrator 2 with Security Clearance

CyberCore is seeking a System Administrator to support a large enterprise IT contract. This role requires an individual who has technical experience with administering Linux and Windows servers within a VMware virtual environment. This individual should be detail-oriented to capture customer inquiries appropriately. This role is responsible for interacting with other administrators to handle service inquiries and problems. Duties include examining customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence and analyzes existing infrastructure for tuning/performance enhancements. The individual will provide systems and software operations and maintenance support in a large, multi-enclave enterprise environment. This individual will work in a team environment to ensure mission needs are met and ensure the functionality of the capabilities of customers. Individuals in this role may be required to perform technical software configuration, rebooting, and other remedial actions on customer servers. Primary Responsibilities: Experience with interacting with customers to handle service inquiries and problems.
Provide technical support, administration, and monitoring of Linux, Microsoft, and Mac systems within a VMware virtual environment.
Provide support for the implementation, troubleshooting, and maintenance of IT systems. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Develop solutions to complex technical issues.
Provide follow-up reports (technical findings, feedback, resolution steps taken) for Root Cause Analysis, engineering technical assessment, and process improvement initiatives.
Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after hours.
Update operations and monitoring documentation for 24/7/365 Operations Watch personnel. Required Skills The candidate must have a bachelor's degree with 6 years of prior relevant experience. A master's degree with 4 years of prior relevant experience. Years of experience may be used in place of a degree.
Foundational knowledge of AWS or Azure cloud services and the cloud ecosystem
Familiarity with Hyper-Converged Infrastructure (HCI) concepts and solutions such as Dell VXRail
Experience with Tier 2 system administration of server operating systems such as Linux (CentOS, RHEL, or Ubuntu) and Microsoft Server (2012 R2/2016)
Familiarity with supporting virtual desktops running Linux, Microsoft Windows, and/or MacOS
Experience with Scripting/Automation through Linux Shell scripts, PowerShell, PowerCLI, or other scripting languages
Experience troubleshooting issues in a growing environment
Experience with log reviews, incident analysis, and identification of issue trends
Experience with server patch management methodologies
Time management skills with the ability to work within an IT Service Management/ticketing system (ServiceNow) independently Ability to triage and properly classify incidents and prioritize work efforts accordingly
Strong oral and written communication skills
Track record of working effectively within a team, and support to peers toward improved processes and results
Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP) Clearance.
Active TS/SCI security clearance with a current polygraph or TS/SCI and willingness to obtain a polygraph is required Desired Skills Certification relating to VMware (VCA/VCP), Microsoft Server Administration (MCSA), Linux Administration (Linux+), or Mac Administration (ACSP) a plus. Additional Details At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes: Health Insurance to ensure you and your family stay healthy and well.
Dental and Vision Insurance for preventive and routine care.
Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
Paid Parental Leave for new parents to focus on family.
Tuition Reimbursement to support your professional growth and education.
A 401(k) plan with a company match to help you plan for your future. At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.
The salary range for this role is - $. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations. Equal Employment and Diversity CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.