Job Description Job Description
TS/SCI FS poly required.
Position Description:
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Requirements:
- Customer service
- ServiceNow Ticketing System
Certification:
CompTIA A+, CompTIA Network+ or higher level certification required within 6 months of start date.
Education/Experience:
HS or GED plus 5 Years (or)
Bachelors plus 0 Years
Position requires a TS/SCI.
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