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DUTIES AND RESPONSIBILITIES Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
May coach and provide guidance to less-experienced professionals.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure. REQUIREMENTS TS/SCI CLEARANCE WITH FS POLY IS REQUIRED IAT Level 1 Education: HS/GED w/5 years of experience Bachelors' w/0 years of experience IAT Level 1: CompTIA A+ CE, CompTIA Network+ CE Mandatory Skill: Customer service ServiceNow Ticketing System Salary: The likely salary range is up to $60k . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. GWGES-0184 GWGES-0185
Date Posted: 25 March 2025
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