Switchboard Receptionist

Position Details

Position Information

Position Title
Switchboard Receptionist, part-time SCC

Job Category
6

Job Type
Support Staff, Hourly

Supervisor's Title
Lysa Hegland

Location
Scott Community College (10)

Job Description

Responsible for operating the switchboard/reception area at Scott Community College, this position provides designated information to students and general public. This role is the first point of contact in an emergency, who will contact dispatch the AOC's (Administrator on Call).

This part-time position will work weekdays up to 29 hours per week within the hours of 7 a.m. - 5:30 p.m The work schedule will be determined each term and will be based on the department's needs. A flexible work schedule is most ideal for covering the reception work hours with another staff member.

Required Qualifications

Must be a high school graduate or equivalent, and have current computer skills.
This role needs to be able to establish and maintain good working relationships with staff, students and the general public; have a clear speaking voice, and be flexible in handling several tasks at a time.

Preferred Qualifications

Physical Demands

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
• Prolonged periods sitting at a desk and working on a computer.

Salary
$13.71 hourly

Typical Duties and Responsibilities

Operates switchboard/receptionist area:

• Receiving and placing calls.
• Routes calls accurately and efficiently.
• Greets and directs visitors.
• Gives information in response to inquiries and forwards messages as needed.
• Reports telephone or connection disorders to both the Help Desk and supervisor.
• Keeps an up-to-date list of staff and numbers.
• Maintain switchboard manual with up-to-date information which would be available for any relief of operators and work-studies.
• Create and update Opti signs digital slide show.
• Helps customers with and maintains petty cash for vending machines.
• Operates the Informa Cast program for Emergency Notification.
• Assists as backup for maintaining calendar of events scheduled in campus areas.
• Maintains calendar for van reservations.
• Assists as requested in sorting incoming and outgoing USPS mail.
• Receives deliveries from outside sources. Prepares outgoing mail for pick up from outside sources (UPS, FedEx, etc.).
• Is committed to providing quality service; meets or exceeds expectations of internal and external customers.
• Assists students, faculty, and staff through a variety of tasks.
• Performs other duties as assigned.

EICC Non-Discrimination Statement

It is the policy of Eastern Iowa Community College District not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status, as required by the Iowa Code 216.6 and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S.C. 2000d and 2000e), the Equal Pay Act of 1973 (29 U.S.C. 206, et seq.), Title IX (Educational Amendments, 20 U.S.C. ), Section 504 (Rehabilitation Act of 1973, 29 U.S.C. 794), and Title II of the Americans with Disabilities Act (42 U.S.C. 12101, et seq.).

If you have questions or complaints related to compliance with this policy, please contact EICC's Equal Employment Opportunity Officer/Equity Coordinator, Eastern Iowa Community College District, 101 West Third Street, Davenport, Iowa 52801 or the Director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL , Telephone: Facsimile: 730- 1576, TDD Email: .

Posting Detail Information

Posting Number
S138P

Number of Vacancies
1

Open Date
04/17/2025

Close Date

Open Until Filled
Yes

Special Instructions Summary