Swim Lessons Coordinator

Salary: $17.00 - $22.00 Hourly
Location : Shoreview, MN
Job Type: Associate
Job Number: 2025.30
Department: Parks & Rec Dept - Aquatics
Opening Date: 03/21/2025

DESCRIPTION

Shoreview, Minnesota, a premier city in the north metro area of the twin cities is looking for a motivated, high-energy individual to provide direction to the swim lesson program. Successful candidates will be able to manage people, develop fun and educational activities for swim lessons, make good decisions and provide excellent customer service.
DUTIES INCLUDE

• Supervises and work actively with staff to provide a high-quality program and service delivery
• Provides continual feedback to instructors based on swim lesson survey feedback and staff evaluations
• Assists with the ongoing development and execution of swim lesson curriculum
• Provides exceptional customer service, including communication both verbally and in writing
• Oversees the safe and proper operation of the Shoreview Parks and Recreation swim program; ensures that all facility rules and safety guidelines are followed; reports breaches of rules as necessary.
• Makes decisions and responds to inquiries and concerns relating to participants, programs, staff and public
• Assists with new staff orientation
• Fills in as a substitute instructor when needed
• Works with city software systems
• Other duties as assigned

QUALIFICATIONS
Min Qualifications

• One year paid experience as a swim instructor
• One year customer service experience
• Must be 18 years of age or older
• Ability to lift and move 50 pounds.

Desired Qualifications

• Additional customer service experience
• Supervisory experience
• Additional swim instructor experience
• Current swim instructor certification

OTHER
Hours

• Every other Saturday morning: 8:15 am - 11:45 am
• Monday & Thursday evenings: 4:45 pm - 7:45 pm

Deadline: Open until filled with first consideration given to applications received by Friday, April 11, 2025.

FREE Community Center Membership.
SUPERVISION OF OTHERS: None, will provide work direction in absence of the Aquatics Program Supervisor.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The work is performed indoors. Employee is frequently required to kneel, crouch, crawl, reach, stand, walk, lift, push, talk, hear, and use repetitive motion of the hands, wrists and/or fingers. Exerting up to 50 pounds of force occasionally.
The City of Shoreview is an Equal Opportunity Employer.
We are committed to building a culturally diverse workforce
and encourage all qualified candidates to apply.
In compliance with the Americans with Disabilities Act, reasonable accommodations are offered to qualified individuals with disabilities. Prospective and current employees are encouraged to discuss potential accommodations with the employer.
Associate employees enjoy a free membership to the Community Center, free parking, direct deposit (required) and uniforms (where applicable).
01

Please assist us in evaluating your skills and abilities by completing this supplemental questionnaire. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from the information included within the application?

• Yes
• No

02

Are you 18 years of age or older?

• Yes
• No

03

How many years of paid experience do you have as a Swim Instructor?

• No experience as a Swim Instructor
• Less than 1 year experience
• 1 - 3 years experience
• 3 or more years experience

04

If you have swim instructor experience marked above, list the organization(s) where you gained this experience. Otherwise, enter 'N/A'.
05

How many years of CUSTOMER SERVICE EXPERIENCE do you have? By customer service we mean answering questions, providing information and trouble shooting problems. Examples: lifeguarding, WSI, cashier, receptionist, food server, front desk, wait staff/host, retail sales, etc. Years of experience should be full-time equivalent.

• No customer service experience
• Less than 1 year experience
• 1 year experience
• 1 - 3 years experience
• 3 - 5 years experience
• 5 or more years experience

06

Please mark the DIFFERENT TYPES OF CUSTOMER SERVICE you have experience with. Mark all that apply.

• Assisting customers over the phone
• Assisting customers in person
• Assisting customers under the age of 10
• Working with parents
• Assist special needs groups (leader and children)
• Resolving customer conflicts
• Explaining policies and procedures
• Enforcing rules
• Adjusting rules for special situations
• Serving internal customers (pool staff, other program staff, coworkers, etc.)
• I do not have experience in any of these areas

07

Do you have a CURRENT SWIMMING INSTRUCTOR CERTIFICATION? Please mark all that apply.

• Shoreview Parks & Rec or Red Cross WSI
• Other organization
• No swimming instructor certification

08

How many years of experience do you have SUPERVISING EMPLOYEES? Years of experience should be full-time equivalent.

• No supervisory experience
• Less than 6 months experience
• 6 months - 1 year experience
• 1 - 2 years experience
• 2 - 3 years experience
• More than 4 years experience

09

This position includes LIFTING AND MOVING swim lesson platforms and participants on an occasional basis, as well as other lifting. Can you lift and move 50 pounds?

• Yes
• No

Required Question