Supportive Housing Coordinator

PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers.

Purpose:
To improve the viability of the housing development and improve the quality of life for residents. This is accomplished by increasing residents' access to services and by facilitating their participation in programs that enhance their physical, social, and mental well-being.
The Supportive Housing Coordinator is responsible for direct services to low-income housing sites in the Supportive Housing Low-Income Housing Tax Credit (LIHTC) portfolio. The ideal candidate will demonstrate the ability to work flexibly with housing participants, property managers, and service providers to assist persons in maintaining housing stability and increasing self-sufficiency. Adopting Solutions-oriented and non-judgmental models, the Supportive Housing Coordinator is responsible for working with households in identifying goals to improve health & wellness and connection to the community.
This position is funded through partnerships with real estate development companies and the Pennsylvania Housing and Finance Agency (PHFA). The Supportive Housing Coordinator will have primary responsibility for community-based linkages, engagement, and collaboration of services with both internal and external stakeholders. This team member is a direct service worker who has a close understanding of the communities they will serve. The trusted relationship enables them to serve as a link between physical and behavioral health and social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.
This position requires some travel between the supportive housing programs.
The Supportive Housing Coordinator position works to support PHMC's Mission, Vision and Core Values which are as follows:

Mission and Vision: PHMC works to create and sustain healthier communities through partnerships with government, foundations, businesses, and community-based organizations. We envision a healthier community for all.

• Integrity: We are committed to building and sustaining trust across our teams, partners, and funders

• Impact - Our work is purposeful and rooted in a data-driven approach.

• Accountability - We hold ourselves and each other responsible for getting things done, effectively managing resources, and achieving sustainable results.

• Inclusion and Collaboration - We value and respect the inherent differences of all individuals, strive to amplify those voices and experiences, and are committed to working together to convene diverse perspectives, talents, and approaches to public health.

• Credibility - We are a trusted resource that delivers innovative approaches and reliable services to the communities that depend on us.

REPORTS to the Director of Housing Services

RESPONSIBILITIES:

COUNSELING AND CASE MANAGEMENT

• Utilizes best-practice approaches (i.e., Client-Centered, Trauma-Focused, etc.) to provide housing counseling services that promote both housing and medical stability.

• Maintains confidentiality of client information and data.

• Documents contact with residents, providers, and families. Keeps resident files current.

• Prepares reports regarding service provision and service plans by governing bodies.

• Coordinates with the Supportive Housing Supervisor or Director of Housing Services for completion of annual reporting requirements as outlined by PHFA.

• Assesses, counsels, recommends, and/or resolves resident issues impacting residents' personal life, health, and well-being, and refers residents to suitable community services and resources as appropriate.

• Attends bi-weekly supervision with the Director of Rapid Rehousing and Case Management.

• Works with the Property Management team to maximize long-term placement.

• Maintains all participants' electronic records files, monthly reporting, and yearly PHFA reports.

• Empower residents to meet their own needs through education, training, and accessing services for themselves.

• Provide general assistance and advocacy related to supportive and social services to all residents; provide up-to-date information and clarification regarding programs such as Medicare, Medicaid, entitlements, and formal supportive and social services.

• Develops and maintains linkages with community resources such as the Area Agency on Aging (AAA) and the PA Link to Aging and Disability Resources to remain current regarding information and services available to address resident needs.

• Refers and links residents to supportive services available in and provided by trusted partners/resources in the general community. Such services may include but are not limited to, case management, personal assistance, homemaker services, meals-on-wheels/congregate meal provision, transportation, counseling, visiting nurse, preventive health screening/wellness training, and legal advocacy

• Maintains ongoing assessments of participants/families to ensure adequate quality of care for presenting issues.

• Assists tenants with employment and vocational search or other benefit source (i.e., supplemental income or social security benefits, etc.).

• Coordinates and or conducts quarterly workshops with various topics (i.e., health, preventative medicine, physical exercise, healthy eating, healthy living, budgeting/ financial identity protection, utility assistance, nutrition, heart disease, sexuality, and senior behavioral health issues including anxiety and depression and safety)

• Conducts employment and training outreach activities by phone, in-person, and/or email to build relationships, answer questions, and create partnerships.

• Identify potential community resources, employment and training placement opportunities, and recruitment of new stockholders.

• Develops and maintains strong relationships with community resources, employers, and training programs.

• Seeks out donors for services and donations; coordinates in-kind donations activities as identified.

• Other duties needed to help drive the organization's vision, fulfill the mission, and abide by the organization's values

TENANCY

• Provides landlord-tenant education and support to participants.

• Acts as a liaison between the landlord and participant to mediate tenancy issues.

• Provides fair housing education to landlords and program participants regarding the rights and responsibilities under local, State, and Federal laws.

FINANCIAL

• Collaborates with Property Management to complete annual rental recertification.

• Provides financial education through linkages and referrals to budgeting and financial management.

SKILLS

• Strong written communication skills.

• Exceptional understanding of the health system, community-based organizations, and partners in designated service area(s).

• Experience successfully managing competing timelines.

• Ability to establish priorities, and work both independently and in a team environment to meet objectives with minimal supervision.

• Excellent problem-solving, conflict resolution, and time management skills.

• Excellent people skills and ability to effectively interface with partner organizations and community residents.

• Knowledge of local community resources.

• Advocacy, counseling, and/or coaching skills.

• Behavioral and medical health needs of 55+ community and families.

• Techniques for dealing with a variety of individuals from various socioeconomic, ethnic, and cultural backgrounds.

• Best practice approaches to working with 55+ population and families.

• Detail-oriented, with excellent organizational skills.

• Proficient in Microsoft Office suite.

QUALITIES

• The Supportive Housing Coordinator position requires an ability to work in a complex and non-traditional human service setting with a diverse population. A combination of education and experience that results in knowledge of the human service system and experience working with persons with disabilities and the elderly is essential. Hard-working, and dependable.

• Ability to demonstrate flexibility and creativity with regard to programmatic requirements and changes based on special population needs.

• Demonstrated the ability to show resilience amidst loss, grief, and upset.

• Ability to step back and analyze things objectively.

EXPERIENCE AND QUALIFICATIONS
REQUIRED:

• Strong oral and written communication skills.

• Counseling and psychosocial experience.

• A minimum of 3 years of experience in public health or social service-related work.

• A minimum of 3 years of related social work experience, experience working with groups, couples, and families, and crisis intervention skills.

• At least three years of experience working with diverse populations, low-income individuals and families, individuals from different religious backgrounds, and the Senior population.

• Strong knowledge of HIV disease, treatments, and substance abuse issues.

• A minimum of 3 years of advocacy skills in which experience is demonstrated in advocating for clients to help them identify risk reduction strategies.

EDUCATION REQUIREMENT:

• Bachelor's degree preferred; associate degree in human services, Social Work, or equivalent at a minimum

Travel required to Supportive Service program sites

SALARY:
SALARY COMMENSURATE WITH EXPERIENCE

PHMC is an Equal Opportunity and E-Verify Employer click apply for full job details