Support Technician

Job description

Skillset

• Minimum 1.5 yrs. hands on experience as deskside/Onsite support/local IT engineer

• Experience in Providing Hands & feet Support for Network and Datacentre Equipment's/Devices

CCNA or Equivalent experience / knowledge

• Strong Microsoft Operating System installation(Win 7 & Win10/11) and troubleshooting skills

• Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)

• Strong desktop support knowledge including hardware, software, and networking concepts

PC / Laptop hardware repair experience. Ability to achieve Client Repair Certification

• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds

• Basic understanding of Audio/Video equipment and conference room setup

• User account creation for Active Directory, Exchange Mailboxes, Distribution lists

• Remote desktop connectivity applications like SMS, Bomgar, Live Meeting, and Windows Native tools tool. Escalations

• Troubleshoot and assist end users with mobile device setup, activations, and performance issues.

• Handheld - ,berry, Android & IOS support knowledge

• Strong Customer service skills

• Strong written and verbal communication skills

• Good Understanding of ITIL processes

• Hand on Experience on ITSM tools like Service Now

Soft Skills

- Exec Care level Soft Skills (strong / confident verbal & written customer services skills)

- Excellent communication and conversation skills (Verbal and Written)

- Good documentation skills

- Good working knowledge of MS OFFICE (Including MS Project and Visio)

- Should have a great customer handling skills