Our client, Dise, is looking for a Support Technician/Engineer to be an expert in their product line and provide exceptional support to key stakeholders. Founded in 2003 in Sweden, Dise enables partners to deliver outstanding in-store digital experiences by simplifying integrations, reducing complexity, and offering transparent pricing. Trusted by over 1,000 brands and leading retailers across 40+ countries, they empower retailers and brands to create seamless customer journeys through their cutting-edge IXM platform. For more info, visit
About the Role
As a Support Technician/Engineer, you will work with various systems, software, and hardware, following standard procedures to escalate unresolved issues to appropriate internal departments. You will be responsible for researching, diagnosing, troubleshooting, and resolving complex partner and end-customer issues accurately and promptly. This role is based in Atlanta, GA, and reports to the Support Manager. Your responsibilities include:
- Gain a deep understanding of Dise products and how to operate them
- Collaborate with the Partner Success and Partner Acquisition teams to support new and existing partner projects
- Take ownership of partner and end-customer issues and resolve them within agreed timeframes, meeting KPIs
- Research, diagnose, troubleshoot, and identify solutions to resolve reported issues and proactively prevent future occurrences
- Adhere to standard procedures for escalating unresolved issues to the appropriate internal teams
- Ensure all issues are correctly recorded and closed
- Prepare accurate and timely reports
- Document knowledge in the form of tech notes and articles for the knowledge base
- Follow SLAs for issues based on their severity
- Collaborate with other departments, such as Sales, Development, and Operations
Qualifications & Skills
Your Education, Work Experience, Skills, Traits
- Bachelor's degree in engineering, computer science, or a related field
- Min. 3 years of proven experience in enterprise technical support, IT support, or engineering
- Excellent English communication and presentation skills, both verbal and written
- Strong customer service skills with the ability to build and maintain relationships
- Proficient in Microsoft Office Suite and CRM system
- Proactive, self-motivated, and results-oriented
- Ability to understand customer challenges to create value propositions
- High integrity, accuracy, and efficiency in business development tasks
- Analytical with an affinity for problem-solving and time management
- High energy, drive, and self-motivation
- Creative-not afraid of trying and learning new things and taking initiative
What We Offer is More than Just a Job .
- An excellent team-focused work environment with visibility for your efforts and professional growth opportunities.
- The freedom to create and deliver solutions, independently or through collaboration with others
- An opportunity to join a truly innovative and fast-growing international company.
- Competitive compensation package and excellent benefits
- Global Collaboration: You'll work closely with partners across the U.S. and regularly interact with the Swedish headquarters.