Support Team Representative

Job Summary:
Xpede, Inc. is a dynamic app-based company revolutionizing the on-demand delivery industry. Their platform empowers small businesses and communities with instant, affordable on demand delivery solutions for business and personal items. They are seeking a Support Operations Associate to play a vital role in ensuring customer satisfaction, driver engagement, and operational efficiency. This role is ideal for someone who thrives in a fast-paced environment, excels at problem solving, and enjoying working in a collaborative, innovative team.

Essential Job Duties:
Answer emails (80%) and phone calls (20%) resolving user and driver inquiries regarding Xpedes services, policies, and guidelines.
Provide positive, professional experience for all users by facilitating a clear and empathetic communication.
Assist drivers with troubleshooting account-related issues and providing updates on their status.
Support driver onboarding processes by reviewing applications, conducting background checks, and maintaining accurate records.
Asist in resolving escalated issues to ensure seamless operations and exceptional service delivery.
Actively contribute to digital marketing initiatives by managing promotional campaigns on social media platforms.
Attend and represent Xpede at promotional events, engaging with local businesses and customers to increase brand visibility.
Collaborate with cross-functional teams, including operations, marketing, and tech, to streamline processes and address user feedback effectively.
Provide actionable insights from customer and driver interactions to enhance app functionality and user satisfaction.
Requirements/Qualifications:
Must be able to handle sensitive and confidential information about drivers and customers
Must be willing to sign a Non-Disclosure Agreement (NDA)
Good written and verbal communication, including typing skills and fluent English
Must be able to type able 35 wpm
Candidate must be a team player, and multitasker capable of managing multiple inquiries and issues simultaneously.
Hybrid schedule potential

Work Experience Skills Developed:
Answer emails (80%) and phone calls (20%) resolving user and driver inquiries regarding Xpedes services, policies, and guidelines.
Provide positive, professional experience for all users by facilitating a clear and empathetic communication.
Assist drivers with troubleshooting account-related issues and providing updates on their status.
Support driver onboarding processes by reviewing applications, conducting background checks, and maintaining accurate records.
Asist in resolving escalated issues to ensure seamless operations and exceptional service delivery.
Actively contribute to digital marketing initiatives by managing promotional campaigns on social media platforms.
Attend and represent Xpede at promotional events, engaging with local businesses and customers to increase brand visibility.
Collaborate with cross-functional teams, including operations, marketing, and tech, to streamline processes and address user feedback effectively.
Provide actionable insights from customer and driver interactions to enhance app functionality and user satisfaction.

Hours of Operation:
Monday Friday: 9AM 5PM
Hybrid work options available. Subject to role requirements.

Salary: $17.00/hour for first 3 months upon qualification. For more details, please email to