Support Staff

Detroit, Michigan

LanceSoft

Job Title: Support Staff
Location: Detroit MI, 48210
Pay Rate: $21.00
Duration: 5+ Months

Job Description:

Initiating contact with the internal and external customers
Answering internal and external customer calls
Create and validate status of work orders
Update and confirm customer contact information in SAP
Tracking and maintaining weekly overtime for represented employees.
Daily monitoring and corrections of timesheets for represented employees.
Experience creating and submitting expense reports.
Process email and meeting requests using Microsoft Outlook
Create and schedule meetings and training in Microsoft Outlook and Microsoft Teams.
Collaborate with other business partners to facilitate the scheduling of work orders.
Create and maintain weekly work schedules and daily rosters in Crew Management.
Capture meeting minutes and notes for review by team and leaders.
Maintain departmental personnel, confidential files, and distribution lists.
Receive and distribute company and US mail.
Order and maintain office supplies as needed.
Order cell phones, ID badges, etc. for employees through e-forms.
Provide IT support as needed, i.e. submitting Help Desk tickets.
Monitor and file billing test results that could be used in court proceedings.
Process 15 Day Notices where severe hazards are located.

Requirements:

High school diploma or equivalent.
Demonstrated experience coordinating work and clearly communicating with all levels of management.
Experience using various operating system tools, i.e., SAP, CRM, Maximo
Proficiency in word processing, spreadsheet, presentation, and flow chart software, MS Excel, Word, PowerPoint, Outlook, SharePoint, Teams, Power BI and PowerApps.
Experience analyzing cost and scheduling data and metrics.
Experience working with a diverse represented workforce.
Experience working in a demanding and fluid environment.
Proficiency in multi-tasking and competent organizational skills.
Knowledgeable of AI tools and uses.
Expected to maintain a professional appearance and exhibit good personal grooming standards.
Flexibility to work and or travel to different work locations for meetings and/or training.
Availability to work storm duties as required.
Ability to follow instructions and guidelines accurately.
Strong attention to detail and adherence to procedures.
Ability to collaborate with cross-functional teams to resolve challenges and improve processes.
Ability to protect the integrity and confidentiality of sensitive company information by implementing and following security protocols.
Ability to work independently, manage multiple assignments, and make decisions with minimal guidance and proactively identify and resolve issues, and implement solutions.
This position is based in our office and requires daily on-site work.
Willingness to support in other capacities, as needed.

Date Posted: 28 May 2025

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