Join the Nirvana Cannabis Team.Are you a detail-obsessed professional with a passion for cannabis? We're looking for an experienced
Support Staff team member to help guide customers through their cannabis journey with knowledge, care, and professionalism.
SUPPORT STAFF - JOB DESCRIPTION Support Staff play a critical role in the day-to-day operations of the dispensary by delivering exceptional customer service, maintaining regulatory compliance, and ensuring a clean, organized, and welcoming store environment. This role is rooted in the responsible sale of cannabis and requires a well-rounded understanding of cannabis products, consumption methods, and their therapeutic or recreational applications. Support Staff are expected to guide both medical and adult-use customers through a highly regulated purchasing process while offering personalized product recommendations. They must uphold all Illinois state cannabis regulations and internal company policies while creating a positive, educational, and professional experience for every guest. This position is cross-trained in budtending and reception and is essential to maintaining dispensary flow and operational excellence.
ESSENTIAL DUTIES: - Greet customers warmly, assist with queue placement, and create a positive, engaging first impression.
- Answer customer questions with confidence and clarity regarding product strains, effects, medicinal uses, and methods of consumption.
- Demonstrate expert knowledge of products carried in-store and maintain awareness of new developments in cannabis.
- Maintain compliance with all Illinois cannabis regulations and internal company policies.
- Perform daily assigned duties including cleaning, organizing, and maintaining a professional environment throughout the dispensary.
- Follow assigned break and lunch schedules in accordance with management direction.
- Execute responsibilities across multiple dispensary functions, including front desk and budtending.
- Follow all company and state-mandated transaction procedures, including MVP steps, Scan-Tag-Bag processes, cash handling standards, and ID verification protocols.
- Operate the Dutchie Point of Sale (POS) system accurately, applying proper discounts and verifying pricing.
- Confirm customer eligibility and ID validity to ensure full legal compliance during every transaction.
- Provide tailored recommendations by actively listening to customer needs and preferences.
- Exhibit urgency and efficiency during high-traffic periods without sacrificing customer service quality.
- Maintain a clean and organized workstation and contribute to an orderly, safe sales floor.
- Complete assigned opening and closing tasks in a timely and thorough manner.
- Take ownership of each transaction, resolve issues as they arise, and communicate mistakes with professionalism.
- Collaborate with coworkers and management to ensure smooth store operations and uphold team standards.
- Stay open to coaching and actively implement feedback to continuously improve performance.
- Support supervisors and managers by executing additional delegated tasks as needed.
- Respect the internal chain of command and communicate challenges appropriately through proper channels.
REQUIRED SKILLS & ABILITIES: - Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software.
- Highly organized with strong attention to detail.
- Ability to multitask and thrive in a fast-paced, high-volume environment.
- Demonstrates professionalism, accountability, and a customer-first mindset.
- Strong interpersonal and teamwork skills.
- Ability to understand and follow company policies, safety regulations, and transaction standards.
EDUCATION & EXPERIENCE: - High School Diploma or GED required.
- At least one year of retail experience preferred.
- Prior cannabis experience or product knowledge is a strong plus but not required.
PHYSICAL REQUIREMENTS: - Prolonged periods of standing and walking throughout the facility.
- Must be able to lift up to 30 pounds at times.
- Must be comfortable operating in a dynamic retail environment with high customer interaction.
At Nirvana Cannabis, we believe in empowering our team with knowledge, passion, and opportunity. If you're ready to help others discover the world of cannabis while growing your own career, we'd love to meet you.