This position is full-time and in person located in Irvine, CA
About ConsumerDirect
At ConsumerDirect, we're transforming the way consumers control their credit, money and privacy through innovative software solutions. As one of Orange County's Best Places to Work for four years running, we pride ourselves on a collaborative, inclusive, and growth-focused culture. Join our passionate team of professionals dedicated to making a real impact in the financial technology space. As we continue to scale and innovate, we're looking for a talented individual to join us in our mission to revolutionize the industries we serve.
Position Overview:
We are looking for a highly motivated Support Representative to help support our Customer Service team. Our ideal candidate loves to work in a call center environment along with providing superb customer service. The Customer Service Rep will also upsell our products and ensure customer retention.
Responsibilities
- Handle and respond to constant inbound phone calls via telephone.
- Document all customer interactions using our internal CRM (Hubspot).
- Respond to occasional email inquiries providing the utmost Customer Service.
- Upsell products and services based on customer needs.
- Maintain and promote a positive attitude while mee ng productivity goals.
- Demonstrate the ability to create, add, edit, and troubleshoot within the client systems.
Qualifications
- 1+ years of Customer Service experience (Call center, retail, fast-food).
- Ability to provide over-the-phone customer support.
- Familiar with basic tech functions (resetting passwords, account maintenance, updating profiles, etc.).
- Familiar with Microsoft Excel and Outlook.
- Able to manage a high volume of inbound calls.
- Call Center experience is a PLUS.
- Excellent ability to communicate over the phone, via email, and over video calls.
- Must be 18 or older to apply
Why Join Us?
- PTO will be accrued each pay period as follows: employees will earn 40 hours (equivalent to 1 week) of PTO annually from 90 days through their first year of service. After completing one year, the accrual increases to 80 hours (2 weeks) annually, also accrued per pay period.
- At the start of each calendar year, employees will receive the following additional time off as Sick Leave: 5 days (40 hours).
- 10 Paid Holidays throughout the year.
- 401(k) retirement plan to help you save for the future.
- Comprehensive medical, dental, and vision plans with PPO and HMO options, covering employees and their dependents.
- $20,000 company-sponsored life insurance and employer-sponsored long-term disability coverage.
- A $1,500 annual stipend for learning and development to support your professional growth.
- Free daily energy drinks, coffee, and snacks.
- Health and wellness benefits, including an LA Fitness membership.
Equal Opportunity Statement
"Consumer Direct embraces diversity, culture, and equal opportunity in a serious way. We are committed to promoting a workplace that represents a wide variety of, backgrounds, perspectives, skills and experiences."