Apply for this Job
Role: Support Executive
Location: Indianapolis, IN(Onsite)
Job Type: Full Time
Job Description
Must Have Technical/Functional Skills
Experience in Service-Now, Windows Server support, Service Monitoring, Workstation, and Basic Hardware support
Several different Engineering/Modelling/Simulation Application Support - Installation, uninstallation, configuration, licensing, troubleshooting
Experience in escalating/coordinating with vendors
Able to maintain a high level of confidentiality and professionalism
Ability to effectively prioritize and execute tasks
Strong customer-service orientation, having some experience in Pharma Manufacturing domain
Effective interpersonal and relationship-building skills
Ability to learn new technologies to perform day to day support operations
Documentation ability
Knowledge of Azure cloud platform support
Knowledge of SQL Server
Ability to learn new technologies to perform day to day support operations
Roles & Responsibilities
Provide Support for various IT applications into citrix, servers and workstations. Support Activities include: - installation, uninstallation of application softwares, application licensing, Services monitoring,
Access management, access group management
Escalate issue to appropriate vendor and follow up for closure
Documentation and reporting
Server upgrades- Citrix, Windows, .Net etc
coordinate with different vendors
Azure cloud platform support
Generic Managerial Skills, If any
Develops self & others through Coaching, Contributing to Team Success, Continuously Learning and Sharing Knowledge
Demonstrates high analytical skills and is self-motivated/directed
Possess effective written and communication skills
Date Posted: 10 April 2025
Apply for this Job