Support Engineer II

Job Description Job Description

Support Engineer II
5+ months of contract
Seattle WA - 5 days a week in office at first to be trained, then can work remote at home.
Pay range - $20 to $30/hr on w2 (depends on exp)

Job Description

This role is responsible for manually releasing mobile shopping apps. Key responsibilities include coordinating with teams for testing and approval, creating detailed release plans, and providing updates to developer teams.

Required Qualifications:

• 2+ years of developer support experience
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Self-motivated with the ability to work independently
• Customer-focused, proactive, and highly motivated
• Committed to maintaining high standards
• Comfortable working in a tech environment

Preferred Qualifications:

• Experience working in a Linux environment
• Troubleshooting and debugging experience in technical systems

Education:

• Bachelor's degree in Computer Science or a related field (preferred, but not required)

Business Need & Justification:

• This role is critical for the manual release of mobile shopping apps until full automation is completed by Q3 2025.
• Replacing an active contractor to ensure timely app releases.

Typical Day in the Role:

• Release mobile shopping apps on iOS and Android
• Work with developer teams to test and approve releases
• Provide go/no-go decisions or coordinate issue resolution and further testing
• Create and get approval for release plans
• Upload apps to Apple and Google Play stores, ensuring accurate data entry (e.g., version numbers)

Why This Role?

• End-to-end involvement in the app release process for both Apple and Google Play stores
• Hands-on experience in mobile app deployment
• Opportunity to work in a structured, high-standard release environment

Key Performance Indicators (KPIs):

• Timely app releases

Leadership Principle:

• Insists on the highest standards with strong attention to detail

Top 3 Must-Have Skills (Ranked):

1. 2+ years of developer support experience
2. Experience working in a Linux environment (preferred) & troubleshooting/debugging technical systems
3. Bachelor's degree in Computer Science or related field (preferred, but not required)

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.