Remote Support Direct Support Professional Days/Hours of Position: Days of the week/hours worked will be based on position requirements / Flexibility required, / All shifts available
Hourly Rate: $19.38
Primary Purpose:
The Remote Support Provider will offer personalized support and guidance to individuals with intellectual and developmental disabilities (IDD) through virtual platforms. To empower individuals with disabilities to live more independently by providing responsive, person-centered virtual support that enhances their quality of life, promotes self-determination, and ensures safety through technology-enabled assistance rather than direct physical care. This role aims to promote independence, enhance quality of life, and foster personal growth while ensuring the safety and well-being of each individual.
Essential Functions:
- Provide consistent virtual support through video calls, messaging, and other digital platforms
- Respond promptly to client needs and requests during scheduled shifts
- Maintain calm and composed demeanor when addressing emergencies remotely
- Coordinate with natural support (family members, friends, local caregivers) when in-person intervention is needed
- Develop and implement individualized support strategies that can be delivered virtually
- Document interactions, support provided, and client progress accurately
- Assist and train participants with utilizing adaptive and assistive technology
- Conduct regular check-ins and wellness monitoring
- Support clients in achieving personal goals through remote guidance
- Work with the individual to increase knowledge and understanding of enabling technology and digital literacy to help increase independence.
- Troubleshoots technology issues with remote support systems in the homes.
- Provide training and consultation to families of people supported on technology, including the use of remote support systems, as needed.
- Provide effective, respectful, appropriate, and courteous verbal and written communications, to and from specific teams related to the care of participants, including observations and reports of any physical or behavioral changes while adhering to all documentation and record-keeping requirements. As well as with family members, guardians, DDS, and external healthcare providers, including coordinating health and hygiene-related appointments.
- Collaborating to resolve conflicts, obstacles, and challenges, seeking guidance from the manager and team members, as needed.
- Maintain good daily attendance (days of absence, illness, tardiness).
- Attends and participates in mandatory in-services, staff meetings, and conferences as required.
Other Related Responsibilities:
- Cooperative, versatile, and work as a team member.
- Keep informed of and implement current trends and methods in agreement with CCARC policy and procedures.
- Organize and participate in team meetings within the Residential Services as needed to
include but not limited to individual (resident) meetings, residential staff meetings, clinical
staff meetings and any other Interdisciplinary Team meetings.
- Maintain open communication with the participants, the families/guardians, staff, DDS staff, and any/all interested parties.
The above statements are intended to describe the general nature and level of work. Other tasks and duties may be assigned as necessary.
Technology Requirements:
- Computer literate and proficient in Microsoft Office Suite, and be comfortable using tablets and smartphones along with other general office equipment.
- Ability to work with and understand databases is a must, and the ability to learn technical skills.
- Ability to work with and learn various pieces of assistive and enabling technology
- Experience with THERAP, Sandata EVV systems preferred.
Education and/or Work Experience Requirements:
- Experience supporting individuals with disabilities (virtual support experience preferred)
- Strong knowledge of adaptive and assistive technology solutions
- Excellent problem-solving abilities and creative thinking skills
- Exceptional communication skills, both written and verbal
- Ability to work independently with minimal supervision
- Self-motivated with strong time management capabilities
- Demonstrated patience and empathy
- Flexibility to adjust support strategies based on changing client needs
Personal Attributes
- Responsive and attentive to client needs
- Calm under pressure, especially during remote emergency situations
- Person-centered mindset and approach to service delivery
- Proactive in identifying solutions to challenges
- Technologically adept and comfortable with various digital platforms
- Resourceful when addressing needs that must be met virtually
- Strong professional boundaries while maintaining a warm rapport
Education/Experience
- High school diploma required; associate or bachelor's degree in human services, psychology, or related field preferred
- Previous experience in direct support, healthcare, or a related field
- Training in person-centered planning and support (preferred)
- Must complete the Agency's Certification and training as required for this position.
- Must have a valid CT Driver's License and be insurable with the Agency carrier and have their own vehicle to use, as needed.
- Ability to follow oral and written instructions.
Physical Requirements:
- Persons in this job must possess the physical and emotional health needed for effective and efficient completion of duties
- Individuals in this job are likely to be required to perform lifting and transferring activities, and may be required to restrain residents /program participants; may be exposed to risk of injury from abusive/assaultive residents
- This position will require sitting for extended periods of time