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Support Analyst
Charlotte, NC
Hours: 6am-6pm (12 hrs shift)
Rotation:
Week 1: M, Th, F
Week 2: Tu, W, Sat, Sun
Week 1: M, Th, F
Week 2: Tu, W ,Sat, Sun
Top Skills:
- Basic infrastructure experience/skills
- Windows server experience - Linux would be a highly preferred
Provide predictive and proactive monitoring, issue resolution, and the improved reliability of our Data Center Infrastructure and business critical applications. This includes support for workstations, servers, storage and a variety of software across IT. Provide tier 2 monitoring and support for both Enterprise Infrastructure environments (Client Server, Windows, Linux, Storage, Citrix, IIS, Web/Middleware) and Enterprise Batch Level Support (UAC, or other monitoring platforms).
Responsibilities
Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments.
Setup/modify, monitor, and track the client server production batch job flows.
Perform Server Reboots or system restarts (IPL) as needed.
Provide support internally for any technical issues requiring escalation.
Participates on projects teams to provide support and consultation as needed.
Assist with monthly patch deployments.
Participates in ongoing cross-training of technical and process knowledge.
Review and complete incident, work order, e-Form, and other IT infrastructure related requests.
Lead and participate in major incidents and disaster recovery exercises.
Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed.
Develop and promote standard processes and procedures.
Identify and implement automation opportunities.
Required Qualifications
Bachelor's degree in computer science or related field
In addition to required degree, 1-year related work experience
In lieu of bachelor's degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience
Desired Qualifications
Strong Collaboration and Customer service skills
Strong interpersonal skills with the ability to work effectively in a team environment
Proficiency with Microsoft Office tools.
Highly motivated, flexible, and full of initiative.
Ability to lead amongst peers to fulfill requests and resolve issues.
Ability to analyze, resolve, and document problems and resolution
Strong Written and Verbal communication skills
Experience and working knowledge of:
Virtualization Technologies (VMware, Citrix).
Windows server and desktop operating systems.
Linux and UNIX server operating systems.
Storage Area Network Infrastructure.
Education Requirements
Associate's Degree
Job ID: JOB-241374
Publish Date: 06 May 2025
Date Posted: 12 May 2025
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