Supervisory IT Specialist

Summary This announcement is for two management positions in the Chief Information Officer's office. As a Supervisory IT Specialist, you will be responsible for effectively managing assigned resources (i.e. budget, people, contractors, space, equipment), and you will be the first level supervisor to a staff of professional/technical employees. Responsibilities As a Supervisory IT Specialist, MS, 2210, 1, your typical work assignments may include the following: Coordinates and maintains effective external communications with the customers, within ISTS and internal communications with the ISTA Directors and other GAO senior level managers. Establishes standards of performance, training and development programs, continuous improvement and other best and leading practices that assure a strong core of IT professionals and technologies to support agency initiatives and operations. Serves as an Agile lead overseeing the various phases product or service development, delivery and maintenance within the organization following the Scaled Agile Framework (SAFe). Serves as a Designated Performance Manager (DPM) responsible for supervising, evaluating and documenting work performance of assigned staff. Hears and resolves employee complaints, recommends disciplinary measures such as warnings and reprimands. Requirements Conditions of Employment You must meet all qualification requirements before the announcement closes. Supervisory Probationary Period may be required. Qualifications For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized experience: One year (52 Weeks) of specialized experience at the next lower band level (AC-IV; PT-II; CS-II; PE-I / GS-12 level in the federal service or comparable private/public sector. Specialized experience is defined as: Exhibits the technical expertise required to manage the development and delivery of the branch's products and services; Maintains effective communication with ISTS customers, directors, and senior managers to establish processes, set service expectations and resolve issues; and Oversees the Lifecycle of the branch budget to include establishing a spending plan, formulating, tracking and managing the budget information. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no education requirement for this position. Additional Information This is not a bargaining unit position. Based on the staffing needs, additional selections may be made through this vacancy announcement. Travel and relocation expenses will not be paid for by the GAO. REASONABLE ACCOMMODATION: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity. The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.