Supervisor

TYPICALLY REPORTS TO: Department Manager

STATUS: Full Time Hourly

PRINCIPAL FUNCTION:
Provide customer service. Provide operational direction to the FOH team; oversee all facets of restaurant operations and implementation of Company policies.

ESSENTIAL RESPONSIBILITIES:

• Verify staffing for each shift.

• Verify reservations and events for the shift.

• Work with bar lead and management to supervise the floor.

• Ensure each staff member in the assigned area complies with all Company policies and procedures, safety, sanitation and alcoholic beverage laws.

• Ensure guest service, proper inventory control, cash control, food production, set up, clean up and compliance of all Company rules and policies.

• Ability to observe customers for determining whether service of alcohol is appropriate in light of local ABC laws.

• Ability to interact with guests in order to assure customer satisfaction.

• Ability to interact with co-workers in order to assure compliance with Company Service Standards and Company inventory and cash control procedures.

• Ability to perform arithmetic operations involving all United States monetary units (add, subtract, multiply, divide).

• Ability to reach, bend, stoop, wipe, push and pull.

• Must have sufficient mobility to perform assigned tasks within production and service time frames established by the Company.

• Must meet state and local health requirements for food handlers and alcoholic beverage servers.

• Ability to lift and carry items weighing up to 30 pounds, occasionally up to 50 pounds, up and down stairs.

• Do whatever needs to be done to assist management with smooth, efficient operation.

QUALIFICATIONS/SKILLS:
Required:

• High school diploma.

• 1 year supervisory experience preferred.

• Ability to perform arithmetic operations (add, subtract, multiply, divide) involving all United States monetary units (or Canadian, if applicable).

• Ability to understand written and oral direction and to communicate the same with others.

• Knowledge and/or experience with come cash handling.