Terrapin is looking for a Supervisor to join our growing company. As a Clinton County, Penn.-based cannabis company, Terrapin is a pioneer in the emerging industry. Terrapin is a cultivator and processor of high-quality medical and recreational cannabis products with plans to open a retail footprint in Pennsylvania. With over 15 years of industry experience, Terrapin was licensed to operate in the Pennsylvania marketplace in 2017, growing to more than 135 employees. Retail expansion plans in Pennsylvania have created a need for a Shift Supervisor.
The Supervisor is a facilitator and assistant to the management team who must lead by example and work directly with patrons and staff to ensure that business is being conducted in a compliant and effective manner. Shift Supervisors report directly to the General Manager concerning issues surrounding policy, procedures and daily operation. The Supervisor serves as an intermediary between the floor staff and the General Manager who keeps operations running efficiently and safely. Supervisors play an integral role in making sure that the patrons of the business receive the best service Terrapin Care Station can provide by attending to issues surrounding sales or other business-related interactions.
Duties and Responsibilities - Support the General Manager and/or Assistant Manager with all aspects of dispensary operations, including coaching and developing the retail store team.
- Serve as the Manager-on-Duty to execute all dispensary functions as directed and authorized in the absence of the General Manager and/or Assistant Manager.
- Assist and train staff to efficiently handle sales and provide superior customer service.
- Effectively delegate the responsibilities and actions of the floor staff.
- Relay changes in policies and procedures and introduce sales and specials to staff.
- Must have extensive knowledge of all the products in the store and their safe applications.
- Work directly with patrons to ensure quality service and resolve any product/sales issues that may arise.
- Oversee actions and procedures to ensure that business is always conducted within the confines of compliance, including the monitoring of ID/Patient Certification verification for entry.
- Process and monitor inventory and make sure products are properly received and labeled.
- Regularly check expiration dates, packaging and labeling for integrity, content and quality.
- Work with the General Manager to develop strategies surrounding product movement and placement.
- Communicate with the General Manager on issues of quality or risk involving employees, customers and compliance.
- Conduct product and compliance research and attend training programs and meetings to stay up to date on important changes in regulatory oversight and product development.
Minimum Qualifications and Requirements - Must be able to pass state-mandated background checks.
- Successfully complete the Department of Health's 2-hour training course.
- Demonstrate proficiency with computer usage, including retail point-of-sale software, all MS Office applications, email, scheduling software, and online conferencing.
- Must have experience handling, processing and counting cash for daily deposits and be a creative problem solver who is able to troubleshoot and uncover cash discrepancies and errors.
- Must be able to navigate and utilize the inner-workings of the POS system.
Benefits - Parental Leave upon 1 yr of employment
- Health insurance
- Paid time off
- Dental insurance
- 401(k) w/company match upon 1yr of employment
- Vision insurance
- Life insurance
- Health savings account
If you require a reasonable accommodation, you may contact us at
About Terrapin Founded in Boulder, Colorado in 2009 as Terrapin Care Station, the legacy, family-owned cannabis company in 2017 was one of the first 12 initial recipients of a Pennsylvania medical cannabis grower/processor license. With a headquarters in Boulder, Colo. that oversees operations in Clinton County, Pennsylvania, Terrapin is consistently held as an industry model for patient-focused cultivation and production of high-quality medical cannabis products. Terrapin's medical cannabis products can be found in every dispensary in Pennsylvania thanks to a loyal patient base that appreciates our commitment to quality, transparency and affordable products. With a strong commitment to corporate responsibility and advancing equity across the industry, Terrapin believes in "planting local roots." We operate in Pennsylvania under the brands: Double Bear (extracts, vapes and troches), The Woods (premium flower), Terrapin (whole flower), and Resolute Remedies (topicals, capsules, and tinctures). Terrapin has plans to open dispensary operations in Pennsylvania and is actively pursuing locations. For more information, visit
Disclosure: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. These statements are not intended as an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities and skills may change or new ones may be assigned at any time with or without notice. The physical demands described are generally representative of those that must be met by an employee to perform the essential functions of this job classification. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions upon request and in accordance with applicable law. Terrapin is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. If you require a reasonable accommodation, you may contact Human Resources.