Description Our Floor Supervisors provide an amazing customer experience through helpful and friendly service that meets customer needs and encourages customers to make Grigg's/ACE Hardware their store of choice.
Department Supervisors solve problems for our customers and associates. They are responsible for daily store operations, in-store merchandising, and administrative functions within the department and store. This key role leads and trains staff to provide exceptional customer service.
Duties include but are not limited to: - Learning and exemplify the Helpful Ready policy of Grigg's/ACE Hardware.
- Handle opening and closing procedures for the store.
- Coach, guide, and train associates on front-end and back-end procedures.
- Ensure company and store policies are upheld.
- Support inventory control and enforcement of loss prevention policies.
- Maintain store appearance and presentation.
- Communicate with coworkers and delegate as needed.
- Provide support to all areas of the store.
- Report any inventory or pricing discrepancies or issues to management.
- Assist customers in multiple service areas, including paint, STIHL power tools, hardware, plumbing, gardening, and more.
- Help customers with special orders, enter customer information for follow-up, and follow through on sales.
- Availability to a varying work schedule of open, closing, weekends, and holidays.
Requirements- Basic knowledge and understanding of hardware tools and equipment.
- 3 or more years of retail experience.
- 2 or more years of supervisory experience.
- Work with management in support of inventory management.
- Must know, understand, and demonstrate proper cash-handling skills.
- Exceptional customer service skills.
- Computer skills, with basic knowledge of Microsoft Excel.
- Sharp attention to detail.
- Elevated communication, presentation, and interpersonal skills.
- The ability to stand and walk for long periods.
- The ability to lift 25-50 lbs.
Pay: $18.00 - $21.00/hr. DOQ
Schedule: 40 hours per week. Work days are varied and include days, nights, weekends, and holidays.
Benefits: Medical, Dental, Vision, Shopping discount, and MORE.