Essential Duties & Responsibilities:
Client & Service Expert: - Partner with Store Manager to develop business driving initiatives that build a repeat business or attract a new customer to the store.
- Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate.
- Ensure all associates complete the sales training program and develops strong product knowledge across all categories.
- Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.
Leadership Presence: - Achievement of personal sales goals.
- Educate team on sales plans, personal sales goals, store stats and drives team to achieve them.
- Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
- Foster a team environment by creating a fun, competitive, inviting atmosphere.
Building Brand Equity: - Understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
- Ensure brand and operating standards are met to support brand consistency.
- Ensure store presentation standards are achieved and maintained.
Operational Excellence: - Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
- Accurately processes all POS transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory.
- Adherence to Kate Spade loss prevention policies and operational procedures.
Qualifications: Education & Experience Required - Minimum 2-3 years experience in luxury goods or a comparable retail environment
- College degree required
Skills & Abilities Required: - Strong written and verbal commuication skills
- Detail oriented
- Able to multitask and prioritize
Physical Requirements: - Standing for long periods of time
- Comfortable climbing ladders
Req ID: 117756