Job ID Number R4817
Employment Type Full time
Worksite Flexibility Onsite
Job Summary Join our dynamic team as a SunWatch Support Technician. We are looking for a dedicated individual with exceptional troubleshooting abilities and strong documentation skills. If you're ready to advance your career and make a meaningful impact, we invite you to apply.
Job Description We are seeking a
full-time SunWatch Support Technician to join our organization on a long-term consulting engagement. CAI is a global IT consulting firm that specializes in high-value, long-term managed services engagements. We offer an exceptional benefits package, including vacation.
What You'll Do - Monitor and Troubleshoot Networks: Actively oversee Toll system hardware and software to ensure seamless operation of switches, firewalls, and remote technologies. Provide support by fielding incoming calls, troubleshooting Toll system issues, diagnosing problems, and delivering effective resolutions.
- Dispatch & Coordinate Field Technicians: When on-site intervention is required, communicate detailed information about Toll system issues to field technicians and schedule their visits to address equipment concerns. Manage technician schedules, offer assistance via phone, and maintain records of repairs performed for each client.
- Document Calls and Service Results: Record all incoming calls and log the technical issues addressed during each interaction. Maintain detailed logs of resolutions, collaborate with vendors on ongoing problems, and utilize a ticketing system to keep track of the progress of each case.
What You'll Need - Associate degree in electronics, computer science, network engineering, or information technology, or a minimum of one year of relevant experience in the IT field.
- General knowledge of local area networks, wide area networks, and remote troubleshooting.
- CompTIA A+ certification is a plus, but not required.
- Understanding of networking technologies and familiarity with troubleshooting issues related to switches and other equipment.
- Proficiency in computer operating systems, with a minimum requirement of Microsoft Windows knowledge (Linux/Unix experience is a plus).
- Ability to resolve customer issues promptly via email or telephone.
- Strong analytical skills to determine effective solutions based on system issue reports and caller interactions.
- Commitment to follow through on diagnosed system problems until resolution.
- Exceptional verbal and written communication skills for effective interaction with technicians, clients, vendors, and management, along with strong listening abilities to fully understand customer concerns.
Physical Demands - Ability to perform essential job functions in compliance with the ADA and applicable standards.
- Primarily sedentary work involving sitting for most of the day, with occasional movement around the office for meetings and collaboration.
- Capability to conduct repetitive tasks utilizing a computer, mouse, keyboard, and monitor.
If you're interested in this exciting opportunity, we encourage you to apply. For any questions or direct communication with a Recruiter, please provide the job identification number in the subject line of your email.
Reasonable Accommodation Statement If you require a reasonable accommodation during the application process or any other aspect of the employment selection process, please direct your inquiries to .
Equal Employment Opportunity Policy Statement CAI is committed to a policy of non-discrimination and equal employment opportunity for all applicants and employees. We encourage individuals from all backgrounds to apply.