Position Summary
Responsible for ensuring professional, appropriate, and ongoing case management of all shelter residents using the Trauma-Informed Care model and provides supervision of shelter staff as assigned.
Job Description
Required Education, Experience and Qualifications
- Four-year degree in social work, counseling, criminal justice, or related field required or at least 5 years of experience in related field.
- Minimum of two (2) years of supervisory required.
- Experience working in a residential setting preferred.
- Maintain valid Ohio driver's license and ability to meet agency requirements for driving insurability.
- Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations).
Role and Responsibilities
- Collaborates with the Director and Assistant Director to develop, implement, and evaluate the program goals and objectives, ensuring the quality of services delivered to the survivors and community through monitoring and supervision.
- Provides confidential and trauma-informed support to survivors to include, but not limited to, case management, emotional support, crisis intervention, de-escalation techniques, referrals, safety planning, and follow-up support as needed.
- Participates in developing trauma-informed policies and procedures for survivors of domestic violence, intimate partner violence, sexual assault, and human trafficking.
- Collaborates with shelter leadership to provide leadership of shelter operations and staff meetings, providing program updates and training opportunities.
- Provides ongoing supervision and professional development to ensure shelter staff are meeting their goals and performance objectives.
- Oversees shelter donations in regard to organizing, inventory, distributing, and communicating the current needs to the Assistant Director and/or Director.
- Manages shelter staff scheduling to ensure proper coverage and support.
- Ensures that data collection and required documentation are updated within given deadlines and information is accurately recorded.
- Compiles stats as required by funding sources and agency requirements. Completes all grant and reporting requirements as requested.
- Participates in on-call rotation.
- Adheres to Service Excellence standards at all times.
- Represent Hope & Healing Survivor Resource Center by participating in community activities, coalitions, and taskforce groups as requested or assigned by supervisor.
- Complies with agency policies and procedures, federal and state requirements, CARF standards and educational/certification/registry requirements.
- Performs other duties as assigned.
Supervisory Responsibilities (if applicable for the position)
- Evening and Overnight Crisis Intervention Specialists.
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Physical demands: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 10 pounds.
- Work environment: This position will be in a facility with victims of domestic violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants, and law enforcement.
Position Type and Expected Hours of Work
- Full-time; 40-Hours
- Evenings, weekends, and holiday availability
- On-call rotation
Additional Qualifications
- Excellent interpersonal and communication skills, particularly with diverse populations. Ability to model open communication, fair and equitable treatment, management of conflicts and work in team structure.
- Computer skills including, but not limited to, Microsoft Word and Excel.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
EEO
Hope and Healing Survivor Resource Center (H&H) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. H&H prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, military status, national origin, disability, genetic information, pregnancy, ancestry, or any other protected characteristic as outlined by federal, state or local laws. Additionally, reasonable accommodations will be made (where appropriate) for religious practices or employees with disabilities. Employees who may require a reasonable accommodation should contact an agency Director or the CEO. This policy applies to all employment practices within H&H, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. H&H makes hiring decisions based solely on qualifications, merit and program needs at the time.
Sunday through Thursday 4p - 12a
40 hours a week