Summer Technology Intern

FRAMINGHAM PUBLIC SCHOOLS

DEPARTMENT OF TECHNOLOGY

TITLE:

Technology Intern

Summer 2025

POSITION SUMMARY:

The Technology Summer Intern will participate in team projects, meet SLAs and project milestones, troubleshoot network issues, maintain documentation using KACE Service Desk, assist with Chromebook repair, provide maintenance for school technology, and manage equipment inventory. Additionally, the intern will support projects directed by the Director of Technology. The intern will contribute to Framingham Public Schools' goal of achieving academic proficiency for all students, ensuring equal access to high-quality instruction, and narrowing the opportunity gap among subgroups within the schools.

OUR MISSION:

Framingham Public Schools is committed to excellence for all students. Our mission statement guides our work: Through a comprehensive education, we aim to create and empower free-thinking, responsible citizens who can participate equally in our rich and diverse community. FPS and the community stand united in our core values: Providing a safe, inclusive, culturally responsive teaching and learning environment; Engaging antiracist and responsible civic advocates; Respecting diversity of thought, learners, cultures, and community; Fostering learning and healthy growth of all students and staff; Ensuring every school will be an active, participatory, equitable community.

Diversity among teachers undoubtedly advances the academic achievement of students. Compliance obligations establish a baseline which we seek to exceed. As a district, Framingham Public Schools is committed to achieving, developing, and maintaining a workforce reflective of the rich racial, linguistic, and cultural diversity of our students. Framingham Public Schools aims to teach our children, and ourselves, to be culturally proficient and inclusive in order to live, learn, and work together in a vibrant and diverse world.

Indeed, Framingham Public Schools is committed to inspiring our school community to be accepting and willing to learn from individuals with differing backgrounds. Our goal is to reflect the diverse community we serve and create a great place to work for everyone by embracing the individual skills, perspectives, and experiences our people bring to the workplace and harnessing these for high performance and improved service delivery. We want our employees to feel included, valued, and respected and have access to equal opportunity, which supports full participation at work. Framingham Public Schools seeks to retain the diverse talent in our workforce and support our people to maintain a long and productive working career.

Framingham Public Schools is dedicated to the goal of building a culturally diverse and pluralistic faculty committed to teaching and working in a multicultural environment and strongly encourages applications from persons with disabilities and who identify as members of historically underrepresented groups.

CERTIFICATES, LICENSES, REGISTRATIONS:

None.

TRAINING AND EXPERIENCE:

The ideal candidate for the Technology Intern position should have a passion for Computer Science, Information Technology, or Information Security. Practical hands-on experience in technology is preferred, with a primary focus on hardware. Any background in networks is advantageous. The Director of Technology is open to considering alternative qualifications beyond these.

SKILLS AND ABILITY:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to break down and troubleshoot basic technology problems. Exceptional communication and customer services skills required. Must be able to troubleshoot technology provide hands-on support in support of the district technology users.

Understanding of basic networking and ability to troubleshoot basic issues. Excellent written and oral communication skills as well as interpersonal skills. Highly motivated and independent. Must be able to create and update appropriate documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions or duties listed below are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.

• Participate in team projects and activities as assigned
• Meet Service Level Agreements (SLAs) and project milestones as established by the Department of Technology
• Troubleshoot basic network issues, including wired and wireless access
• Ensure appropriate tracking, resolution, and documentation are maintained for technology issues using the KACE Service Desk platform
• Help with repair and tracking of student-issued Chromebooks
• Provide operational maintenance for school technology
• Maintain accurate inventory of all school technology equipment in KACE Asset Management Platform
• Participate in projects as assigned by the Director of Technology
• Perform all other duties as assigned by the Director of Technology

PHYSICAL WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move about and may be required to traverse occasionally throughout the school building. The employee must also often remain in a stationary position for considerable periods of time. The employee is occasionally required to reach with hands and arms and sit, stoop, kneel, crouch, or crawl. The employee is expected to lift at least 20 lbs (i.e. books, school supplies, etc.). The employee must frequently use hands to finger, handle, or feel; and use hand strength to grasp tools. Occasionally s/he operates a computer and other office productivity machinery (i.e., a calculator, copy machine, and computer printer). The employee must be able to input information into a computer and as well as read material from a computer monitor as well as handwritten or printed matter with or without visual aids. The employee must be able to communicate effectively with students, parents, and other staff members in person and on the telephone. In the classroom, the employee must be able to see and hear on a continuous basis in order to ensure the safety of students as well as speak frequently to provide instruction. On rare occasions, it may be necessary to move quickly across even or uneven surfaces. The employee will be working in a normal school environment with an acceptable level of noise. The employee interacts with students, parents, and other staff members.

REPORTS TO:

Director of Technology

SUPERVISORY RESPONSIBILITIES:

Not Applicable.

FAIR LABOR STANDARDS ACT (FLSA) CLASSIFICATION:

This position is classified as non-exempt.

TERMS OF EMPLOYMENT:

The School Committee Policies set this position.

$17 per hour, 25 to 30 hours per week

Framingham Public Schools provides equal employment. opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Framingham Public Schools complies with applicable state and local laws governing nondiscrimination in employment in every location in which the District has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Framingham Public Schools expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.