Subject Matter Expert

Troy, Michigan

 LanceSoft
Apply for this Job
Role Subject Matter Expert Location Troy, MI (Remote) Duration 06+ Weeks (Contract) Shift 1st Shift Pay Range $44.00 - $45.00 per hour on W2
Job Description:
  • VPS is looking for a Subject Matter Expert (SME) that can support fixed operations training development that targets improving Service Advisor performance.
  • This individual will use their experience in developing and delivering fixed operations training to support the curriculum team in developing Service Advisor performance improvement training.
  • The SME will be responsible for research, content development, and validation/delivery of the training material.
  • The focus of the training will be on the knowledge and skills required to create a positive experience for the customer in the complete service process at an
  • Automotive Dealer or Aftermarket Repair Facility.
Qualifications and Skills:
  • Proven experience as an automotive Service Advisor.
  • Proven experience developing and delivering Service Advisor training.
  • Exceptional customer service and sales skills with a focus on building trust and rapport.
  • Strong communication and interpersonal skills.
  • Highly motivated and task-driven with the ability to complete tasks with minimum supervision.
  • Excellent time management and organizational skills.
  • Ability to work collaboratively with customers, management, and other team members.
  • Intermediate computer skills, including the use of the internet, Microsoft Office products and email.
  • Proficient in using automotive service software and tools (e.g., Dealer Management Systems)
Knowledge Expectations:
  • Knowledge of training development methodology.
  • Knowledge of adult-learning principles and application.
  • Ability to build and maintain strong customer relationships to drive repeat business and referrals.
  • Experience in handling customer inquiries, concerns, and complaints in a professional and empathetic manner.
  • Demonstrated ability to make an impactful first impression and convert that into lasting relationships with customers.
  • Demonstrated ability to identify customer needs, recommend appropriate services or products, and ensure outstanding customer experience.
  • Experience in upselling products and services to enhance customer satisfaction and generate additional revenue.
  • Experience in preparing detailed repair orders by documenting customer concerns and recommended services.
  • Ability to travel internationally.
Education:
  • Bachelor's degree in business, education, or a related field.
Date Posted: 17 May 2025
Apply for this Job
Show me similar jobs
Send me jobs by email