Student Support Representative (FT-OPC)

Salary : $33,611.00 - $44,535.00 Annually
Location : Orange Park Campus
Job Type: Full-Time
Department: Orientation/Recruitment
Opening Date: 05/20/2025
Closing Date: 8/20/:59 PM Eastern
FLSA: Non-Exempt

Class and Grade

Class and Grade: Career Service - Salary Grade 108

Position Summary

St. Johns River State College is seeking a highly motivated and student-focused individual to serve as a Student Support Representative at the Orange Park Campus. This position provides front-line customer service to prospective and current students in a one-stop student services environment. Responsibilities include assisting with admissions, business services, financial aid, advising support, and general student services. The role plays a key part in fostering a welcoming, efficient, and supportive experience for students.
About the College -

SJR State is a public college located in beautiful northeast Florida along the shores of the St. Johns River. With three campuses in Clay, Putnam, and St. Johns counties, SJR State serves nearly 10,000 students each year from among a population base of 600,000 in one of the fastest-growing areas of the country. Known for its natural beauty and quality of life, SJR State's service area includes St. Augustine, the nation's oldest city; Palatka, the "Gem City of the St. Johns;" and Orange Park, with roots going back to the Spanish period in Florida history.
SJR State offers a comprehensive benefit package that includes employer contributions to retirement and health insurance; dental, vision, and life insurance plans; generous paid time off; employee assistance, wellness programs and tuition assistance. More information about benefits can be found at

Duties and Responsibilities
STUDENT SERVICES AND CUSTOMER SUPPORT

• Provide professional, courteous assistance to students via phone, email, and in person.
• Guide students through admissions, registration, and basic advising processes.
• Support students in accessing and using their online accounts.
• Participate in recruitment activities, campus tours, and registration events.
• Refer students to appropriate departments for specialized support.

BUSINESS AND FINANCIAL TRANSACTIONS

• Process tuition and fee payments, and reconcile daily cash/check/credit transactions.
• Assist students with bookstore charges, parking fines, testing fees, and Florida Prepaid.
• Support Veterans and Vocational Rehabilitation students with contract documentation.
• Maintain internal controls over financial transactions and drawer reconciliation.
• Research and resolve student account issues in coordination with the Business Office.

GENERAL OPERATIONS AND ADMINISTRATIVE SUPPORT

• Respond to basic financial aid questions and assist with FAFSA completion.
• Coordinate student testing check-ins and monitor accommodations as needed.
• Maintain office forms, supplies, and filing systems.
• Support supervision and training of student workers.
• Perform other duties as assigned by campus leadership.

Qualifications
Minimum Qualifications:

• Associate degree required; Bachelor's degree preferred.
• Experience in data entry, multitasking, and high-level customer service.
• Equivalent training or experience may substitute for minimum qualifications.

Ergonomic Requirements:
Work is primarily sedentary with occasional standing, walking, bending, and lifting (up to 20 lbs). Tasks include computer use and other activities involving hand and wrist movements.
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

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