Student Success Advisor I

Posting Number: Staff

Classification Title: Staff

Working Title: Student Success Advisor I

Datatel Position ID: COUN3STSUAVI1J

Annual Hours: 12 Month

Placement Range: $40,011.86 - $45,013.34

Position Type: Regular

Job Category: Exempt

General Description: This position provides comprehensive Student Success Advising services; assists students with academic planning, exploring a career, choosing a major, resolving academic difficulties, and addressing personal challenges; assists with financial planning; and provides information about the College's available support services and resources such as Financial Aid, Bursar, transfers, and how to complete special applications for selection programs.

Reports To: Director of Student Success Advising

What position(s) reports to this position?: None

Minimum Education/Experience: Bachelor's Degree

Minimum (1) year full-time work experience in academic advising, coaching, or counseling

Required Knowledge, Skills & Abilities: Knowledge:
Student Information Systems;

Microsoft Office Suite of programs (WORD, Excel, etc.) or similar software;

Customer service principles;

Office practices;

College policies, procedures, rules, and regulations;

Financial assistance programs; and

FERPA (Family Educational Rights and Privacy Act) and related laws, rules and regulations.

Skills:
Solving problems;

Organizing and planning;

Communicating, both verbally and in writing;

Dealing with human relations issues;

Thinking critically; In using a variety of technical tools;

Using office equipment; and

Accurately using keyboards and job-related software including work processing and spreadsheet software.

Abilities:
Complete tasks with attention to accuracy and detail;

Use tact and diplomacy;

Manage multiple priorities;

Analyze and resolve issues including student data issues;

Be accountable for all work and independently set priorities; and

Work with a diverse group of people.

Physical Demands/Working Conditions: PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS:
force to grasp, lift, carry, push, pull, or otherwise move objects. Additionally, the following physical abilities are required:

This position requires the person to frequently communicate with and listen to administration, faculty, staff, students, and others to perform the essential functions of the position; must be able to exchange accurate information in various situations.

This position requires the person to frequently remain in a standing and stationary position.

This position requires the person to frequently operate a computer, other office machinery, and mobile devices to perform the essential functions of the position.

This position requires the person to frequently operate equipment that involves repetitive motions of the wrists, hands, and/or fingers.

This position requires the person to frequently position self to access materials that may be above head or at ground level.

This position requires the person to use upper and lower body to exert force up to 20 pounds to lift materials or equipment.

This position requires the person to judge, observe, and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.

Work is normally performed in an indoor office setting but may occasionally be performed in an outdoor setting.

Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.

Work is performed by means of a flexible schedule including evening hours.

Preferred Qualifications: Master's Degree with completed coursework in student development theory

Minimum (1) year full-time work experience in academic advising, coaching, or counseling at a community college.

Required Training: Quarterly compliance training as assigned by institution

Work Hours: 40 hours per week when office is open, some weekends and additional evenings required.
General hours of operation:
Monday- Thursday 8:00am - 6:00pm
Friday 8:00am - 5:00pm
Extended hours during heavy enrollment periods.

Summer Hours June and July
Monday through Thursday; 7:30am - 6:00pm

Department: Office of Academic Advising

Job Open Date: 05/20/2025

Open Until Filled: No

HR Contact: Latrina Rich

Special Instructions to Applicants: Applicants are to thoroughly complete the online application and attach the following required document: cover letter, resume and transcripts of all college hours for undergraduate and graduate biology classes.

Applicants who do not attach the required document will not be considered for the position.

For application assistance or questions, please contact Human Resources at , Monday through Friday between the hours of 8:00 AM and 5:00 PM

Job Duties (Position Specific): To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Job Duties (Duties Assignment Statement): Interacts one-on-one bi-weekly with advisees; finds effective ways to assist each student keeping in mind the goal of matriculation; attends local high schools to ensure concurrent students are properly enrolled; assists students with enrolling in courses required for degree plan, change major, and/or make changes to schedule; utilizes multiple surveys and personality questionnaires to help a student find options that might fit their interests and skills; delivers effective student planning that promotes retention and degree completion; helps facilitate a successful transition to OCCC; and develops academic and social goals during each advising session.

Assists with applications for selective admissions programs including taking exams and attaching required documents; helps to evaluate transfers from other colleges to determine what credit might be applied if enrolled.

Introduces College academic resources and various study techniques to students including access to online labs and tutors; makes referrals to available resources that can help the student overcome personal challenges including counseling referrals and accommodations due to disability; works one-on-one with students to create an action plan to address any issue(s) impeding their success; and works collaboratively with all areas of the campus to increase opportunities for student achievement and to help students remove barriers they may encounter along their path to graduation.

Educates students on academic planning using the Student Planning software; identifies student-specific barriers to graduation; strategize how to help a student overcome these barriers; helps students when special adjustments in the plan need to be made; and creates measurable student-specific activities to support successful completion of their program leading to graduation.

Interviews and advises current and prospective students who are seeking information about financial assistance programs including specific eligibility criteria; as part of the initial advising appointment, introduces the student to the many financial opportunities offered such as scholarships and loans and helps outline the student's financial plan for College; assists students in completing FAFSA; informs students if they have an additional information they need to submit; and stays current with federal, state, and College financial aid regulations, policies, and procedures to ensure accuracy and compliance in delivery of services to students.

Provides information about the FACE center and non-credit courses; assists students in locating Bookstore information; and assists international students as needed.

Reviews student satisfactory academic progress; collects data about student's academic performance; evaluates and makes decisions pertaining to continued eligibility; notifies the student; and updates student's electronic record.

Contacts those students assigned by faculty as "cases," who are at risk of failing a course due to attendance or poor grades, in attempt to help remove barriers and resolve issues causing poor academic performance/attendance.

Addresses holds of all types such as owing balances, having missing documents such as transcripts, experiencing academic suspensions, etc.; helps students in completing whatever is missing in order to have the hold removed.

Contacts at risk students on a weekly basis to identify any issues they may have and resolves those issues; contacts students that are removed from courses for non-attendance to notify them; and contacts students for enrollment campaigns when deemed necessary.

If a student is placed on Financial Aid Suspension for not meeting the 2.0 GPA and/or 67% completion rate requirement, explains how to meet those standards to receive financial aid; and explains all requirements, provides resources . click apply for full job details