Student Services Specialist

Student Services Specialist, Admissions & Records (2 Openings)

Job ID: 321269
Location: Paradise Valley Community Coll
Full/Part Time:
Regular/Temporary: Regular

Hourly Rate

$18.82-23.55/per hour

Grade

109

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends will be required
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Campus Statement

Paradise Valley Community College (PVCC) is a Hispanic-Serving Institution (HSI) since 2021. This designation reflects our commitment to fostering an inclusive and supportive environment where students, staff, and faculty from all backgrounds-especially our Hispanic and Latine communities-can thrive academically and personally.

Hispanic-Serving Institutions (HSIs) are defined by the Higher Education Act as degree-granting institutions with Full-Time Equivalent undergraduate enrollments of at least 25% Hispanic. (For the complete federal definition, please visit .) PVCC has 30% of Hispanic students currently enrolled.

Servingness is a concept that argues a multidimensional and conceptual way to understand what it means to move from simply enrolling Latinx students to actually serving them. PVCC strives to become a serving institution.

Servingness is a concept that argues a multidimensional and conceptual way to understand what it means to move from simply enrolling Latinx students to actually serving them. PVCC strives to become a serving institution.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:
Nationwide Medical, Dental, and Vision Coverage
Paid Time Off: Vacation, Sick Leave, and Personal Time
20 Paid Observed Holidays
Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
Tuition Reimbursement for employees and dependents
Annual Professional Development Funding
Flexible Work Schedules

Employee Health & Wellness Programs:
District-Wide Wellness Program with Workshops and Webinars
Monthly Health & Wellness Calendar and Newsletter
Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
Employee Assistance Program (EAP)
Sight-On-Site Eye Care Services
Mobile On-Site Mammography Screenings
Pre-Retirement Planning Events
Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

Paradise Valley Community College (PVCC) is seeking two full-time Student Services Specialists who provide essential services to new and continuing students, community members, and guests over the phone, online, and in-person. The position's primary areas of support are located in Admissions & Records Office with ancillary support to the Welcome Center. The Student Services Specialists will focus on student enrollment and success, as well as, a high touch customer service in the modalities of financial aid, academic advising, cashiering services, community education, and referrals to other campus-related services. To best serve the students, department, and college, this position requires a physical presence on campus.

Essential Functions

55% Assists new and continuing students in all student services inquiries and processes related to Admissions, Registration, & Records, in order to support college enrollment and retention. Assist community members with community education and referrals to other campus-related services. Provide information regarding program guidelines and applicable laws, policies, rules and regulations, primarily for PVCC's Welcome Center.

40% Support the day-to-day functions connected with intake in Admissions and Records which may include: intake and processing of Admissions related documents; transcript intake and evaluation; and graduation tracking and evaluation.

5% Performs other duties as assigned.

Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

1. Two (2) or more years' experience, or part-time equivalency, working in admissions and records, cashiers, financial aid, academic advising, and/or welcome center in a college/university setting
2. Two (2) or more years' experience in a front-facing customer service area
3. Experience with student services database systems (e.g., PeopleSoft, Banner, or any database or system used to support students)
4. Experience assisting with student service programs to improve, expand, and support student enrollment
5. Experience with Microsoft and Google Suites and/or other software which may be used to support students
6. Bilingual (all languages welcome)

Special Working Conditions

• May require possession of a valid State of Arizona Class D Driver's License or other state license; employee must meet district minimum standards regarding driving:

• Travel to campus during interview/selection process will be at candidate's own expense
• MCCCD does not sponsor individuals for any type of work visas
• Will be required to travel or be assigned to all MCCCD locations
• May require travel or work at the Black Mountain campus
• May require numerous evenings or weekends
• May require prolonged periods of standing, sitting and viewing a computer screen
• May be required to lift or carry up to lbs.

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. The HCM Internal Applicants Quick Reference Guide will provide the steps on how to access the Internal Applicant careers page.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Apply on or before April 25, 2025 to be considered.

EEO, Title IX, & Clery Act
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