Student Services Specialist - (Admissions and Records)

Student Services Specialist - (Admissions and Records)

Job ID: 321110
Location: Glendale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Hiring Salary Range

$18.82-$23.55/per hour DOE

Grade

109

Work Schedule

Monday - Thursday, 9am - 6pm
Friday, 8 am - 5pm
Summer Hours: Monday - Thursday, 7am - 6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges.

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:

• 20 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more.
  • Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).

Job Summary

The Student Services Specialist is responsible for providing comprehensive services to new and continuing students on the frontline by phone, email, and chats with accuracy and exceptional customer service. This position performs a wide variety of functions, including but not limited to the determination of residency tuition rate, enrollment into classes, provide direction for special admissions and concurrent enrollment, process identity authentication, transcript evaluation, and working on outbound call campaigns. The candidate should have strong written and verbal communication skills to problem solve and troubleshoot student issues. The successful candidate will have a high level of attention to detail and be self-motivated with the ability to work in a collaborative team environment while following federal, state, and district policies. Applicants should embrace a service-first, solutions-focused approach when working with a diverse population of students, faculty, and staff. The position will work on-campus.

Essential Functions

30% - Assist new and continuing students with all aspects of the admissions, records, and registration functions. To include, student enrollment for both credit and non-credit programs. Supports the A&R front counter and welcome desk triage. Answers inbound phone calls and support virtual services via chat and email communication. Compose, edit, and prepare correspondence with a strong focus on customer service, quick response times, and referrals to other related student service areas

30% - Assist with all aspects of record stewardship, management, and compliance. Updates student records as required, following FERPA (Family Educational Rights and Privacy Act) while adhering to any other applicable laws, policies, rules, or regulations. Responds to student inquires for information; reviews and determines residency/lawful presence and identification authorization, special admissions, FERPA/U-18, enrollment verifications, domicile, and Western Undergraduate Exchange

30% - Assist with various enrollment, residency, and pre-requisite report audits. Process document submissions via in-person and e-form portal. Enters and maintains student-related information using a variety of student management software, including but not limited to the Student Information System, Dynamic Forms, and E-Document imaging

10% - Work in a team environment, assist in training staff and part-time/student workers. Assist with duties, to include serving on cross-functional committees, provide backup support to A&R leads, represent A&R on and off campus enrollment events, campus tours and/or other presentations, data collection and performs other related duties as assigned

Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related enrollment services programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. One (1) or more years of experience, or part-time equivalency (2080 work hours), working in student services such as admissions and records, cashiers, financial aid, academic advising, and/or welcome center in a college/university setting

B. One (1) year of customer service experience with a high degree of public contact including in person, telephone, and e-mail

C. Experience with student services database system(s) (PeopleSoft, Banner, or any database or system used to support students)

D. Two (2) or more years of experience working in a team environment

Special Working Conditions

• Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving:
• Travel to campus during interview/selection process will be at candidate's own expense
• Will be required to travel or be assigned to all MCCCD locations
• May require numerous evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to 25 lbs

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Open until filled

First Review will be on March 17, 2025

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator . click apply for full job details