Student Services Specialist

Student Services Specialist (Global Education Services)

Job ID: 321320
Location: Glendale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Hiring Salary Range

$18.82 - $23.55/hourly, DOE

Grade

109

Work Schedule

Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage

Paid Time Off: Vacation, Sick Leave, and Personal Time

20 Paid Observed Holidays

Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage

Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)

Tuition Reimbursement for employees and dependents

Annual Professional Development Funding

Flexible Work Schedules

Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars

Monthly Health & Wellness Calendar and Newsletter

Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs

Employee Assistance Program (EAP)

Sight-On-Site Eye Care Services

Mobile On-Site Mammography Screenings

Pre-Retirement Planning Events

Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

Provides one-stop student service access to the college support services. Provides services to new, continuing, and prospective students on admissions, courses, program requirements, registration procedures, other support services, and a variety of general college information. Participates in special programs designed to promote student recruitment and retention. Gives campus tours and presentations as needed. Responds to inquiries about the college from continuing and prospective students; prepares reports related to enrollment and student services; records information in databases, and correspondence with continuing and prospective students. Performs related duties as assigned.

Essential Functions

30% - Assists current and prospective international students with information by accessing services for international student processes, student visa requirements, admissions, assessment, advisement, registration, financial aid, etc. Produces required sponsored student paperwork for the sponsoring agencies and for the students. Processes international students' admission applications. Manages Student and Exchange Visitor (SEVIS) database and confidential student files.

30% - Performs academic advising and retention functions for international students, while focusing on ESL advisement and support of the program. Responds to inquiries concerning admissions, enrollment, programs, and services in person, via email correspondence, or by phone.

30% - Assists departmental manager and/or other departmental staff with special projects related to international/intercultural events. Maintains departmental calendar and schedules for the International Education Program, as well as utilizes the college financial system in budget-related activities.

10% - Assists in advisement functions and activities for the International Club. Prepares consumer information (flyers, brochures, etc.) and creates/maintains basic departmental web page information. Performs other duties as assigned.

Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. Two (2) years of experience or more working in higher education

B. Two (2) years of experience or more in work that requires prioritizing workload and meeting deadlines

C. Two (2) years of experience working with international students (F-1 and other visas)

D. Experience working with multiple languages

E. Experience using software programs such as Microsoft Office Suite, Google Suite, Student Information Systems

Special Working Conditions

• Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving:
• Travel to campus during interview/selection process will be at candidate's own expense
• Will be required to travel or be assigned to all MCCCD locations
• May require numerous evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to 25 lbs

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Open until filled

First Review will be on May 19, 2025.

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
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