Student Services Specialist

Posting Details

AA/EEO Statement
AA/EEO Statement:
Lane Community College is an Affirmative Action / Equal Opportunity / Veteran / Disabled Employer embracing equity, inclusion and accessibility. We encourage a safe and hospitable environment for historically marginalized populations including women, BIPOC, Latinx, LGBTQ+ individuals, veterans, and candidates and employees living with disabilities.

Veterans Statement
Lane actively recruits veterans and those with disabilities for all positions. For accommodations and questions call .
•  Veterans, please fax, e-mail, mail or deliver your documentation (DD214/DD215/letter of disability) to Human Resources, Jill Deneault
•  Lane Community College ensures that all documentation submitted to HR will remain confidential. Position Information:
Posting Number:
240166

Job Title:
Part-Time Student Services Specialist, ABSE/GED

Applicant Notification:
Department Information

Our Adult Basic and Secondary Education department is seeking to hire a part-time Student Services Specialist.

Application Information
•  Provide all documents as requested.
•  A resume may not take the place of any section of the application.
•  Transcripts are required for this position at the time of application. See instructions below.
•  Incomplete applications will not be considered.
•  This is an applicant pool posting. The first review date of applications may be as early as 10 business days after posting . Subsequent review dates will be based upon department needs. Lane Community College reserves the right to modify this information.
•  Applications will remain in the applicant pool until the position(s) is filled. Location:
Main Campus, Downtown Center

Classification:
Student Services Specialist

Position Type:
Hourly Part-Time Classified

Anticipated Start Date:
Upon Hire

Salary/Wage:
Hourly

Salary/Wage Range:
$16.74 - $24.55 (Classified Hourly Pay Grade 6)

Salary/Compensation Statement:
•  Our application is used to determine your initial salary placement for selected candidates. All employment and education history will be considered.
•   Part-Time Benefits may be available for qualified employees. Grant Statement:

Working Schedule:
•  Generally Monday - Friday, 8:30 am - 6:30 pm.
•  Schedules may vary with hours increasing during peak periods up to 40 hours per week, up to 1039 hours in a 12 month period. Schedules may also infrequently include evening or Saturday hours. FLSA:
Non-Exempt

Position Status:
Temporary

Full/Part:
Part-Time

Annual Schedule:
260 Day (12 Month)

Annual Schedule Details:

Quicklink for Posting:

POSTING TEXT
Posting Date:
10/31/2024

Closing Date:
06/30/2025

Applicant Pool:
Academic Year

Open Until Filled:
No

Required QUALIFICATIONS
Required Education:
High school diploma or equivalent.

Required Experience:
•  Six (6) months of experience providing reception or general office/student support services, which involved extensive public contact via phone, email, and in-person interactions.
•  Experience with data entry tasks. Licensure or Certification Requirements

Conditions of Employment:
•  Successful applicants are required to complete a criminal background check. Infractions do not necessarily disqualify a candidate, and will be evaluated on a case-by-case basis. See our FAQs for more detail.
•  Must work and reside in the state of Oregon at the time their work is being performed. Preferred QUALIFICATIONS
Preferred Education
One (1) year of college with coursework in business administration, office management, or a related field.

Preferred Experience
•  Background in providing customer service or support to diverse populations.
•  Experience with student admissions, registration, or enrollment processes. particularly at a community college or other higher education setting.
•  Proficiency in office software suites (e.g., Microsoft Office, Google Workspace).
•  Strong organizational skills and ability to manage multiple tasks simultaneously. Language Statement
We welcome multilingual applicants who can support and welcome all students.

Bilingual/Multicultural Statement:
Inclusiveness, diversity, and equity are integral to Lane's commitment to excellence in education and our commitment to student and community engagement. We welcome applicants who bring a diversity of identity, culture, experience, perspective, and thought. We encourage applications from candidates that identify with groups that are historically underrepresented in higher education.

Equivalency Statement:
We want to find the best candidate for the job, and that candidate may be one who comes from a less traditional background. Weencourage you to apply, even if you do not believe you meet every one of the qualifications described. You are also encouraged toaddress how your professional and lived experience, scholarship, teaching, mentorship, and/or service will contribute to the Lanemission of transforming lives through learning.

Position Purpose:
To provide support to the Adult Basic & Secondary Education department by performing general reception, orientation, and student services work.

Essential Functions:
•  Provide initial program information to prospective students of diverse backgrounds in person, via phone or email, and refer students to appropriate resources.
•  Provide consistent support and encouragement to students.
•  Must demonstrate active concern for students and staff.
•  Assist in orientation including testing new students and discussion of test scores or referral to advising personnel.
•  Perform variety of tasks related to student admissions, (such as applicant interviewing, registration, solving student account issues, data entry verification and updating student data).
•  Work closely with faculty in ABSE and ESL departments to determine instructor and classroom needs.
•  Provide documentation, assistance, and information promptly.
•  Schedule work orders through Megamation facilities database.
•  Provide accurate and timely data entry to meet college and department deadlines.
•  Perform the full range of office support duties including word processing, accurate filing, phone and front desk reception, processing forms, making copies, sorting mail, and maintaining inventory of supplies.
•  Regular attendance and participation in department meetings.
•  Maintain consistent adherence to confidentiality policies of the college and department.
•  Become CASAS certified to proctor computerized tests for all ABSE and selected ESL students.
•  Provide excellent customer service to all students, staff, and faculty of ABSE, ESL, or Lane Community College.
•  Problem solve and manage sensitive information with appropriate awareness of FERPA standards; maintain confidentiality and sensitivity to the privacy needs of students.
•  Other duties as assigned. Equity and Inclusion

•  Demonstrate Lane Community College's core value of social justice by ensuring equity and inclusion skills such as respect,inclusiveness, reflecting, valuing of cultural and personal differences. These are the basis of employee and studentinterpersonal communications and relationships and are applied to all position responsibilities.
•  Duties are carried out respectfully, inclusively, regardless of age, color, disability, gender, gender identity or expression,social class, marital status, national origin, race, ethnicity, religion, sexual orientation, veteran's status, nationality, age,language, origin or employment status.
•  Must demonstrate an active concern for meeting the needs of students, staff, and the public.
•  Actively assist with ADA compliance in conjunction with Lane Community College's Human Resources and Disability Resources departments; support appropriate access for persons with disabilities to facilitate student and staff success; mentor and role-model cultural competency for persons with disabilities. Supervision Statement:
•  Work is under the general supervision of the ABSE Dean and performed independently based on a knowledge of office and Lane policies and procedures.
•  A Department Coordinator is available to plan and coordinate the work, answer questions and troubleshoot problems on a daily basis.
•  This position may have a responsibility to assign tasks, provide priorities, train and check the work of student assistants, hourly employees, and volunteers.
•  Work is reviewed by the supervisor for the quality of service provided to students. Physical Demands/Working Environment:
This position works indoors and is exposed to usual office working conditions that include office noises and interruptions, such as printers, telephones, and visitors. This position requires that an employee is able to sit or stand for extended periods of time; perform cognitive and psychometric work for more than six (6) hours a day. Work may require transporting materials up to twenty-five (25) pounds. Work safely.

Knowledge Skills and Abilities:
Knowledge of
•  General office procedures.
•  Office equipment including computers, copiers, scanners, fax . click apply for full job details