Description
Will be the primary contact for families. Reports to the Supervisor of Student Services within the Customer Engagement & Retention Department.
Department responsibilities include customer support, onboarding, and academic placement for new and continuing students. Support families in Eastern or Central Standard Time. Core Tasks & Responsibilities:
- Assist families via inbound calls with questions and account updates.
- Advocate for students to help them navigate their enrollment experience.
- Review student accounts to address outstanding tasks and recommend actions for success.
- Organize workflow to ensure time management, data integrity, communication, and student retention.
- Maintain and document student records accurately in online systems.
- Participate in outbound calls for onboarding and retention.
- Protect student privacy by complying with FERPA regulations.
- Perform other assigned duties as needed.
Skills
inbound and outbound calls, Customer service, call center, data entry, salesforce crm
Additional Skills & Qualifications
- Preferred: Call center and customer service experience.
- Experience in a fast-paced environment with students and families.
- Experience in a virtual environment.
- Experience with multiple EMS/SIS/Enrollment platforms.
- Bachelor's degree is a plus, but not required.
Pay and Benefits
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 24, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.