Student Computing Support Supervisor

Department

This position is within FSU's Department of Student Computing Support - (ITS)

Responsibilities

This position provides day-to-day leadership for ITS' Student Computing Support center, where students can obtain assistance with their personally owned computing devices. Together with a small staff of OPS Student technicians you'll support FSU campus-wide IT services, like connecting to Wi-Fi, registering devices for use on the campus dormitory network, installing and using the Microsoft 365 Suite of applications, migrating data to newly purchased devices, using the Virtual Lab, etc. As student employees graduate or move on to other roles, you'll train new hires on the fundamentals of IT support and troubleshooting workflows. During maintenance periods, your staff will assist in refreshing student computer lab software installations.

Responsible for providing highly effective, efficient, and reliable response to support to technologies used by ITS customers, primarily students, along with consultation and technical advice regarding their computing needs. Provides guidance and ensures other ITS staff are providing support consistent with the mission of Student Computing Support program and ITS, as a whole. Serves as participant on policy and best practices development and procedures. Coordinates schedules of other program support staff to ensure proper coverage during operating cycles.

Responsible for managing and directing staff and operations for processing service orders for the Student Computing Support area. Oversees and directs all aspects of orders by ensuring effective communications between our clients and other service provider groups. Drafts and establishes standards, procedures, and guidelines in the resolution of orders.

Installs, maintains, troubleshoots, or modifies software packages, operating systems, and interfacing with related devices. Initiates routine diagnostics to determine cause of equipment failure and follows standard procedures for problem resolution. Performs data recovery and backups. Diagnosis and removal of computer viruses of malware.

Responsible for providing advice to users on basic computer functions and installed software packages to facilitate and enhance their work experience.

Responsible for maintaining and providing user with appropriate information relating to workstation configurations, replacement cycle, and planning.

Performs other duties as assigned. A State vehicle, golf cart, or utility vehicle will be used to reach site premises. A valid driver's license will be needed in order to operate vehicle.

Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.

Qualifications

Bachelor's degree or high school diploma or equivalency and four years experience (Note: or a combination of post high school education and experience equal to four years.)

A valid Florida or Georgia driver's license or the ability to obtain one

Preferred Qualifications

Exceptional customer service skills.

Mentorship and training experience.

Windows, macOS, iOS, Android, ChromeOS experience helpful.

Helpful

The ideal candidate for this position will be expected to act with patience and thoughtfulness.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news.

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

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How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at . If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check .

This position is open until filled

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.