Strategy Analyst - Fraud Team
Hybrid in London, UK
The company Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We've already made several billion in funding available to more than 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe.
Our mission is to finance one million businesses. We'll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science, and a 5-star customer service.
The team The Fraud team owns iwoca's fraud strategy, analytics and tech systems. The team optimises iwoca's fraud decisioning, balancing robust fraud detection and prevention, with exceptional customer experience and strong conversion rates. The team is newly-formed and growing, currently consisting of a principal full-stack engineer and a Team Lead.
The role The Strategy Analyst role combines strategic and analytical thinking. The successful candidate will conceive, manage and deliver projects that use data to identify changes to iwoca's fraud strategy to balance fraud detection with customer conversion. The role requires good collaboration, working closely with our engineers and Team Lead, as well as other teams within iwoca such as Operations, Product, Credit Risk and Compliance.
Responsibilities and projects will include:
Analysis and insights
Implement robust monitoring to provide visibility into the effectiveness of current fraud checks, covering key metrics like detection rates, false positive rates, investigation times.
Analyse data to understand the impact of fraud prevention measures on risk reduction and customer conversion rates.
Translate analysis findings into clear, actionable insights and recommendations for the team.
Fraud strategy optimisation
Design, test and implement new fraud detection rules and processes, to improve fraud prevention while minimising operational overhead.
Evaluate and recommend new fraud detection tools, technologies and data sources to enhance iwoca's decisioning.
Keep up to date with the latest industry trends, for example by engaging with industry forums to learn about the most recent cases and practices.
Collaboration and influence
Work closely with our engineers to ensure the seamless execution of technical solutions and changes.
Communicate findings and recommendations to stakeholders across the business (e.g. in Product, Operations) to get buy-in and enable decision making.
Support the Team Lead in coordinating the incident response, ensuring decisive and effective action.
The requirements
Essential:
Commercial experience in a strategy role within finance, tech, product, and/or consultancy.
Analytical background, demonstrated through academic qualifications (such as a strong STEM degree) and/or through professional experience.
Critical thinking and problem-solving skills, with the ability to challenge and recommend innovative solutions.
Bonus:
The salary
We expect to pay from £60,000 - £80,000 for this role. But, we're open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews.
The culture
At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value thought and skill diversity, and encourage you to explore new areas of interest to help us innovate and improve our products and services.
The offices
We put a lot of effort into making iwoca a great place to work:
Offices in London, Leeds, Frankfurt, and Berlin with plenty of drinks and snacks.
Events and clubs, like bingo, comedy nights, yoga classes, football, etc.
The benefits
Flexible working.
Medical insurance from Vitality, including discounted gym membership.
A private GP service (separate from Vitality) for you, your partner, and your dependents.
25 days' holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave,and unlimited unpaid leave.
A one-month, fully paid sabbatical after four years.
Instant access to external counselling and therapy sessions for team members that need emotional or mental health support.
3% pension contributions on total earnings.
An employee equity incentive scheme.
Generous parental leave and a nursery tax benefit scheme to help you save money.
Electric car scheme and cycle to work scheme.
Two company retreats a year, we've been to France, Italy, Spain, and further afield.
And to make sure we all keep learning, we offer:
A learning and development budget for everyone.
Company-wide talks with internal and external speakers.
Access to learning platforms like Treehouse.
Useful links: