Works with members of the CTM Sales Team, Engineering, Production, Purchasing, Accounting and Tech Support teams to support customer initiatives. This role bridges technical project coordination and hands-on client service, helping clients get up and running with our label applicator solutions.
Reports to: Manager of Customer Relations
Work hours: Monday through Friday 8:00am - 5:00pm
Pay range / Benefits: Salary, 401k, Vacation, Company sponsored health insurance
Responsibilities
- Serve as the primary point of contact for customers during the pre- and post-sale implementation process.
- Schedule installations, service visits, and training sessions with customers and field technicians.
- Coordinate logistics and confirm readiness of customer sites for label applicator delivery and setup.
- Manage and communicate project timelines, keeping customers updated regularly on schedules, changes, and next steps.
- Handle incoming customer inquiries with professionalism, urgency, and a solutions-oriented mindset.
- Work closely with operations, sales, and service teams to ensure customer requirements are clearly communicated and met.
- Follow up with customers after implementation to gather feedback and ensure satisfaction.
- Maintain accurate records in CRM or project tracking systems.
Qualifications
- 2+ years of experience in customer service, scheduling, or project coordination-preferably in manufacturing, equipment, or B2B services.
- Excellent communication and interpersonal skills; calm under pressure and attentive to customer needs.
- Strong organizational skills and attention to detail, especially in managing schedules and timelines.
- Proficiency with email, scheduling tools, and CRM systems (Salesforce, HubSpot, or similar).
- Ability to juggle multiple customer accounts and projects at once with a high degree of follow-through.