Responsibilities
1. Customer Engagement:
- Greet customers warmly and ascertain their needs and preferences.
- Provide knowledgeable and personalized product recommendations.
- Assist customers with product selections and provide information on features and benefits.
- Ensure a positive and memorable shopping experience for all customers.
2. Sales Performance:
- Achieve individual sales targets and contribute to store goals.
- Upsell and cross-sell products to maximize sales opportunities.
- Stay informed about new products, promotions, and sales events.
- Use effective sales techniques to drive revenue and customer loyalty.
3. Product Knowledge:
- Maintain a deep understanding of the store's product offerings.
- Stay updated on industry trends and competitor products.
- Provide detailed and accurate product information to customers.
- Attend training sessions to enhance product knowledge and sales skills.
4. Store Presentation:
- Ensure the sales floor is clean, organized, and visually appealing.
- Assist with merchandising and stocking shelves.
- Monitor inventory levels and report low stock or out-of-stock items.
- Maintain accurate pricing and signage on all products.
5. Customer Service:
- Handle customer inquiries, complaints, and returns professionally and efficiently.
- Resolve customer issues and provide appropriate solutions.
- Build and maintain long-term customer relationships.
- Follow up with customers to ensure satisfaction and repeat business.
6. Operational Support:
- Assist with store opening and closing procedures.
- Process sales transactions accurately and efficiently.
- Support promotional activities and in-store events.
- Collaborate with team members to achieve overall store success.
Requirements
- Strong organizational skills with attention to detail
- Previous experience in sales, particularly in home appliance, or technical sales, is advantageous
- Ability to communicate effectively with customers and team members
- Multilingual abilities are a plus
- Proficiency in conducting product demos
- Familiarity with technology sales is beneficial
- Capability to handle cash transactions securely
Location: Westfield Valley Fair
2855 Stevens Creek Blvd, Santa Clara, CA 95050