Position Summary: We are on the lookout for an energetic and outcome-focused Store Operations Manager to spearhead our store activities and drive business success.
About the Role: As the Store Operations Manager, you will oversee daily operations while motivating and cultivating a high-performing team in a dynamic retail setting.
Key Responsibilities: Sales & Performance Management: - Achieve sales goals by providing effective leadership and crafting strategic plans.
- Examine sales data to discover trends and growth opportunities.
- Establish and track KPIs to guarantee store efficiency.
- Set a positive example by demonstrating outstanding sales performance.
Team Leadership & Development: - Recruit, train, and nurture store staff to excel.
- Create succession plans for future leadership development.
- Conduct performance evaluations and deliver coaching.
- Foster a passionate, customer-focused team environment.
Operations & Merchandising: - Ensure effective inventory management and stock oversight.
- Employ loss prevention methodologies to reduce shrinkage.
- Implement visual merchandising standards to enhance sales.
- Manage opening and closing procedures effectively.
- Maintain high standards of store presentation and cleanliness.
Customer Experience: - Promote a customer-centered culture within the store.
- Address and resolve complex customer service challenges.
- Ensure consistent delivery of outstanding shopping experiences.
- Build and cultivate customer loyalty.
Business Administration: - Oversee store budget and expenditures efficiently.
- Provide key metrics reports to upper management.
- Implement company policies and procedures effectively.
- Identify and troubleshoot operational challenges.
Required Qualifications: - 3+ years of retail management experience.
- Proven success in meeting and exceeding sales targets.
- Strong leadership and team development abilities.
- Excellent problem-solving skills.
- A deep passion for retail and fashion.
- Willingness to work flexible hours, including weekends and holidays.
- Bachelor's degree preferred.
You Will Excel If You: - Are driven by results with strong business insight.
- Possess exceptional communication and interpersonal skills.
- Exhibit adaptability in a fast-paced environment.
- Display enthusiasm as a brand ambassador.