Join the Wawa Team. At Wawa, we strive to enhance everyday life - one smile, hoagie, or service experience at a time. What makes Wawa truly special is our Associates. Here, you'll become part of a team that cares, helping each other rise and build skills that open doors to new career opportunities. As an Associate owner, you'll contribute to our success, and together, we can achieve remarkable heights.
Job Overview The Store Operations Manager is accountable for overseeing the entire store's functionality. You will spearhead the management team, ensuring the execution of organizational objectives, initiatives, and the attainment of both store and profit goals. Your leadership will be crucial in maximizing store profitability by regulating controllable expenses, optimizing revenue streams, and nurturing a high-performing team. In applicable locations, you will also manage the fuel operations. Your role also involves upholding customer and associate satisfaction, meeting brand standards, and driving profitability.
Main Responsibilities: - Lead the team to consistently meet or exceed key performance metrics, and drive budgeted merchandise gross profit by executing the merchandise plan effectively.
- Constantly monitor and analyze financial reports to enhance store profitability and take proactive measures as necessary.
- Manage inventory efficiently, aiming to maximize sales while controlling costs and minimizing waste.
- Ensure compliance with all safety standards and operational efficiency, taking appropriate actions to address any arising issues.
- Promote a positive customer experience by addressing complaints and feedback professionally and promptly.
- Oversee staffing needs for a 24/7 business, ensuring suitable candidates are interviewed and selected in collaboration with your management team.
- Streamline resource allocation and scheduling for optimal labor management across the store.
- Validate that all associates receive comprehensive training to perform their roles safely and deliver exceptional customer service.
- Develop a diverse and inclusive store atmosphere, promoting a respectful and engaging work environment.
- Foster community relationships to enhance the store's presence and connections.
Key Attributes: - Strong individual and team collaboration skills.
- Exceptional verbal and written communication abilities.
- Outstanding customer service acumen.
- Self-directed and capable of working with minimal supervision.
- High attention to detail and organizational skills.
- Strong analytical and problem-solving capabilities.
- Proven leadership qualities within a fast-paced retail or foodservice environment.
Requirements: - Bachelor's degree in Business or a related field is preferred.
- Significant management experience in restaurant, retail, or fuel sectors.
- Possession of a Serve Safe Certification is essential.
- Demonstrated ability to effectively implement changes and achieve results.
- Flexibility to work varied shifts, including weekends and holidays.
Wawa is committed to creating a work environment where every Associate is treated with fairness and respect, free from discrimination of any kind. We welcome all applicants to apply regardless of their background.