Join the Wawa Family. At Wawa, our mission is to bring smiles and exceptional experiences to our customers, one hoagie at a time. Our secret ingredient? Our dedicated Associates. When you join Wawa, you become part of a compassionate team committed to helping each other soar. We're more than just coworkers; we're a family striving for success together.
Position Overview: As the Store Operations General Manager, you will oversee the overall operation of the store, leading a talented management team to achieve our strategic objectives and financial targets. Your role is pivotal in maximizing profitability while maintaining our high standards of customer and associate satisfaction.
Key Responsibilities:
- Drive profitability by analyzing performance metrics, managing expenses, and executing merchandising strategies.
- Monitor financial health through detailed analysis of income statements and inventory management to enhance sales and minimize waste.
- Ensure safety and operational excellence by enforcing policies and procedures while fostering a compliant work environment.
- Champion change initiatives while effectively communicating their importance to associates and guiding them through transitions.
- Create a welcoming shopping experience by addressing customer inquiries, soliciting feedback, and developing plans to enhance service quality.
- Oversee staffing needs, including recruitment, interviewing, and decisions in collaboration with store management.
- Manage labor resources efficiently through smart scheduling and prioritization of tasks to meet business demands.
- Facilitate comprehensive training to ensure all Associates are well-prepared to deliver outstanding service.
- Promote an inclusive atmosphere that values diversity and encourages engagement among team members.
- Support Associate development through performance management processes and constructive feedback.
- Build strong relationships with community partners to strengthen ties with the local community and enhance store visibility.
Essential Skills: - Strong individual and team player abilities.
- Outstanding communication and customer service skills.
- Detail-oriented with excellent organizational capabilities.
- Proficient in analyzing data and solving problems effectively.
- A self-starter with strong leadership qualities.
- Financial awareness impacting business decisions.
- Flexible availability for all shifts, including weekends and holidays.
Qualifications: - Bachelor's degree in Business or related field preferred.
- Proven experience in leadership, staff management, and store operations.
- Ability to lead and implement changes effectively.
- Experience in a fast-paced retail, food service, or fuel environment is a plus.
- Serve Safe Certification.
- Demonstrated skills in exceptional customer service and relationship building.
- Willingness to relocate if necessary.
Wawa is proud to be an equal opportunity employer, fostering a fair and respectful work environment for all Associates. We welcome applicants from diverse backgrounds and ensure compliance with all employment laws. Join us, and together, let's continue to make life a little better every day.