Overview
The Store Manager leads the overall store business objectives, including the achievement of sales and profitability goals. The store manager will have oversight of all store operations, as well as, recruiting, hiring and development of all team members. This dynamic individual will demonstrate excellent relationship building skills, with both internal and external clients, to establish an exceptional service culture. This individual will serve as a David Yurman brand ambassador, engaging in opportunities that promote the product, vision and inspiration of the brand within the market.
The David Yurman Nordstrom Bellevue Square Store Manager will be accountable for the following key deliverables
:
Responsibiliti
esAchieve and/or Exceed Sales Pl
- anCreate and execute strategic initiatives to deliver the planned annual sales goal
- s.Lead, motivate and drive sales professionals to meet their sales goals and exceed the highest expectations for customer servic
- e.Demonstrate sales leadership for associates by taking an active role on the selling floor to participate in clientele development, supervise and coach sales professionals and build local brand/store awareness. While present on the selling floor, the Store Manager will engage clients and endeavor to connect them with sales professionals to assist the clients with their purchases. Any selling activity by the Store Manager should be incidental to the Store Manager's primary duties and must be kept to a minimu
- m.Remain current and knowledgeable of industry trends, to determine strategic opportunities to maximize sales within the marke
- t.Partner with the Buying & Merchandising team to ensure product assortment is consistent with market needs and sales goal
- s.Monitor and measure all stores' performance and provide to Corporate leaders a thorough understanding and reporting of issues, performance results, opportunities, and challenges particular to specific locations of responsibility, along with recommendations and action plans for improvemen
t.
Clientele/Service Managem
- entLead a culture focused on client satisfaction including resolution of customer services issues and empowerment of sales and operations associates to satisfy the clie
- nt.Ensure associates deliver goals for CRM data capture/clientele rapport building and collaborate on the development of strategic customer retention and acquisition goa
- ls.Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectatio
- ns.Model, coach and hold staff accountable for providing a positive and rewarding client experience in all customer interactio
- ns.Guide store to ensure that client outreach and continued client development is executed on a regular basis with accountability practices in place for all sales professiona
- ls.Operati
- onsDeliver controllable expenses on and/or under expense budge
- ts.Ensure all company policies and procedures are communicated appropriately and followed by all store associat
- es.Establish a culture of inventory care and management by ensuring all inventory counts/audits is conducted in compliance with company standar
- ds.Maintain proper care standards for the product to ensure quality saleable conditi
- on.Establish and maintain store opening and closing procedures and create staff work, meal and rest break schedules that ensure appropriate store coverage to meet the needs of the business and are consistent with Company policies and applicable la
- ws.Embrace technology to enhance customer experience and create expectation with associates to utili
- ze.Ensure all security procedures are communicated appropriately and followed by all store associat
es.
Talent Training and Develop
- mentRecruit top candidates for all positions with a focus on hiring talent that embodies the spirit and standards of the David Yurman br
- and.Develop and motivate staff through clear communication, goal setting and reg
- ularcoaching opportunit
- ies.Lead succession planning by training and developing store management t
- eam.Manage compliance with all company policies and ensure that all procedures are being followed for required disciplinary act
- ion.Identify training needs and develop growth potential of each staff mem
ber.
Qualifica
- tionsSearching for an entrepreneurial minded business ope
- ratorPositive leader with strong sales backg
- roundAbility to speak multiple lang
- uagesWell networked into the High Net Worth individual, and the local philanthropy s
- cene.Client centric leader; exceptional clientele, customer relationship building skills with the ability to lead a luxury service cu
- ltureWork Experience: 5+ years retail sales management experience in a similar role, preferably within a high-end luxury accessories boutique, experience opening a new store preferred but not req
- uiredBrings passion and enthusiasm, strong communication skills (written and verbal) required, with an emphasis on motivating talent to achieve
- goalsAbility to manage multiple tasks in a fast-paced enviro
- nmentProven ability to manage high volume and inventory with an emphasis on driving re
- sultsStrong community rela
- tionsFine Jewelry and or Fine Watch experience preferred, but not req
- uiredFlexibility to work in various roles based on business needs (i.e., on the sales floor, operations,
- etc.)Flexibility to work non-traditional hours, including days, nights, weekends and holi
days.
Estimated Salary Range: $95,000-$115,000
/annual
Base pay is one component of David Yurman's total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, a
nd more.