Store Manager

Job Title: Store Manager
Department: Store Team
Reports To: District Manager
Effective Date: Updated August 2021

POSITION PURPOSE
The Store Manager is responsible for all store functions associated with running a store location to achieve sales, service, customer satisfaction, and profitability goals

JOB DUTIES & RESPONSIBILITIES
Maximizing personal and store sales results (measured hourly) in a competitive high-pressured sales environment through selling, merchandising, maintaining and covering zones.
Running a sales floor involving moving throughout store motivating and training staff, speaking with and selling to customers and conducting store projects.
Responsible for store's profitability.
Monitor inventory levels, facilities and other assets.
Minimize loss through team motivation, customer service and managing operations.
Manage payroll through writing schedules based on allotted hours that maximize sales results based on team and individual strengths.
Analyze store-level reports and identify new strategies for maximizing results.
Guide Assistant Managers and Sales Associates as you recruit, hire, and develop a diverse and talented team.
Participate in Zumiez marketing and training events.
Develop top performers and consistently evaluate performance using Zumiez tools and programs.
Ensure implementation of visual merchandising standards.
Grow the Zumiez sales culture within the store, including the Zumiez selling process, ensuring that service is prompt, knowledgeable and that customer expectations are met.
Participate in Zumiez marketing and training events.
Other duties and project as assigned based on company and store needs.

JOB REQUIREMENTS & QUALIFICATIONS
Successful retail management experience.
Collaborative team leadership approach.
Proven ability to understand and drive store profitability.
Demonstrated ability to set standards and hold team members accountable.
Dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders.
Excellent problem-solving ability and communications skills.
Ability to develop and maintain open and positive relations within the local community.
Commitment to outstanding customer service.

PHYSICAL DEMANDS & WORK ENVIRONMENT
Ability to move in and around stores to access, or position merchandise.
Ability to climb ladders.
Ability to move or lift freight boxes weighing up to 50 lbs.
Availability to travel 10-15 days each year and ability to work any day of the week.
Must be fully vaccinated against COVID-19 or have a documented need for an accommodation certified by a medical professional or a properly documented need for a religious accommodation.

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