At Whittard, we're passionate about bringing luxury tea and coffee to our communities. We've been achieving this goal since 1886, and you could be part of our story in this new Store Manager role at our Swindon store in the McArthur Glen Designer Outlet.
Role Overview
As Store Manager for Whittard, you will create a welcoming environment with exceptional customer service and leadership. You will boost sales across the store and receive a generous bonus based on targets achieved, 33 days holiday, and investment in your professional development. Your role will champion Whittard, growing the brand locally by encouraging your team to provide customer service that keeps customers returning time and again.
This role requires you to have had a minimum of 3 years retail management experience.
Key Responsibilities
- Providing and leading your team in first-class customer service.
- Becoming an ambassador of the products, offering excellent knowledge and recommendations to customers, guiding them to their perfect purchase.
- Monitoring store KPIs and implementing improvements where needed.
- Ensuring Health & Safety, Food Safety, cash handling, delivery, and reporting processes are followed and reviewed.
- Managing your team's sickness absences, holiday, and performance.
- Developing the best team possible with long-term succession strategies, development plans, quarterly reviews, and providing on-the-spot feedback, along with celebrating successes to increase employee engagement.
- Managing the implementation of in-store visual merchandising in line with Whittard guidelines.
- Providing feedback on best sellers and stock information to head office.
Candidate Requirements
- Previous retail management experience.
- Experience developing and leading high-performing teams, managing in-store operations, and driving sales.
- Confident organizational skills.
- The ability to identify problems and provide solutions, along with improvements.
- Enthusiasm and interest in our products.
The Role Itself
Leading your team, you will drive sales while creating an atmosphere that provides an excellent experience for customers, aligning them with the Whittard brand. You will lead by example, providing top-notch customer service and encouraging your team to do the same. Managing your team in action, you will celebrate successes and guide performance improvements. With store incentives throughout the year, including individual rewards and team benefits, you will join a company that celebrates its team at every turn.