Our client is an amazing luxury eCommerce company with a strong social conscience. On top of that, they are growing aggressively and can provide great opportunities for professionals who excel in delivering the best online and in-person experience to their clientele through coaching, team building, and solutions based problems solving. Sound like you? Please apply today.
Base salary range in the 75-92k range plus target bonus of 15k annually. Seeking a Showroom Customer Experience Manager to work onsite in their beautiful new location in Southlake, TX.
The Ideal candidate will have managerial experience in high end retail, hospitality or guest services, a bachelor's degree, strong communication skills and inspirational leadership qualities.
Work schedule is Tuesday through Saturday (10AM-7PM).
Summary: The Customer Experience Manager for the Southlake Showroom will oversee a team of dedicated Customer Experience Associates, responsible for delivering exceptional service to our customers. The Customer Experience Associates will need to efficiently and effectively execute a personalized showroom experience, as well as complete the sales process and post-sale support. As the team's Manager, you will have the opportunity to develop a team and have a direct impact on the growth of the company.
Key Responsibilities:- Recruit and manage a team of Customer Experience Associates in a fast-paced environment
- Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service
- Create memorable and personalized experiences for our customers by guiding customers through purchasing decisions, such as diamond options and custom designs
- Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team
- Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment
- Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives
- Handle customer experience escalations, ensuring the best possible experience for all customers
- Create and maintain a team schedule to provide coverage for all necessary duties and appointments
- Collaborate across departments on special projects in order management, inventory, merchandising, and fraud prevention
- Communicate with sales, production, and fulfillment teams regarding customer timelines
- Formulate and implement policies and procedures to ensure smooth business operations
Specific qualifications:- Must have experience managing people in a retail and service or equivalent environment
- Must demonstrate a proven track record of recruiting high performing and accountable teams
- BA degree or equivalent
- A true passion for helping people and creating positive customer service experiences
- Highly organized with focus on execution, problem solving, and improving processes
- Motivated self-starter with high efficiency work style
- Excellent written and verbal communications
- Extreme attention to detail
- Ability to think critically and adapt quickly in a flexible environment
- Exceptional time management skills and accountability
- Team player with an ability to work collaboratively always with a smile
- Strong CRM software experience
- Entrepreneurial spirit / self-starter
- Interest in socially and environmentally responsible organizations and products