Store Manager

Store Manager

Location: Silverdale WA

Wage: $55k-$65k DOE

Hours: Monday-Friday, 8:00am-5:00pm

Company: Northridge 4x4-APG

Jeep Enthusiast Wanted

Northridge4x4 is the premier aftermarket Jeep and 4x4 parts source, providing quality products from over 100 vendors to loyal customers worldwide. Industry leaders such as ARB, AEV, Poison Spyder, and Warn contribute to our strong commitment of providing quality parts, exceptional service, and valuable advice to our customers at the most competitive prices possible.

Job Description

The Store Manager is responsible for overseeing and managing the day-to-day operations of the Silverdale, WA location including retail sales, warehouse, shop and general management duties. They are responsible for creating goals and implementing leadership, training, directing, teaching and more. Will work in general sales by applying knowledge of sales principles, off road vehicle knowledge, product knowledge, and management knowledge to motivate team and to increase company revenues. Interact with customers to ensure expectations are being exceeded. This position requires a high level of independent judgment.

Primary Duties and Responsibilities

• Oversee staff; plan and direct staffing, training, and performance evaluations to develop and control programs.
• Determine standards, production goals, and processes based on company policies, and workloads, confer with management or subordinates to resolve problems, complaints, or issues.
• Position is responsible for monitoring the work of the shop technicians including checking the quality of work, leading, teaching, and mentoring.
• Ensure the safety of all employees, ensure safety processes and procedures are in place and that all company policy and procedures as well as state and federal safety regulations are in place.
• Work with manufactures to gather information about products, technical requirements, problem or concerns, and other product knowledge to maintain positive relationship with manufacture and maximum sales on products.
• Recommend or implement measures to motivate employees and to improve methods, quality, efficiency, and customer service.
• Recommend or execute personnel action such as evaluations, discipline, promotions, and terminations.
• Handle customer issues and complaints, determine credits or other ways to increase customer satisfaction.
• Monitor customer preferences, market conditions and competition to determine focus of sales efforts.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Research, compile, and prepare reports, manuals, correspondence, or other information required by management.
• Observe and supervise the work of employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Create positive relationships with business partners and stay current on products.
• Maintain high level of technical product expertise and support for installations and use, product compatibility, and other related technical knowledge to assist customers and staff.
• Responsible for employees' timecard adjustments, schedule, and other actions.
• Other duties as assigned.

Education & Experience Qualifications

• 3-5 Years work related experience in a retail setting.
• Proven experience managing and leading teams.

Job Requirements

• Must have knowledge of the off-road vehicle industry specifically related to jeeps
• Background in sales preferred.

Behavioral Competencies

• Strong oral and written communication skills
• Strong organization and prioritization skills
• Strong problem-solving and time management skills
• Strong customer service skills.

Technical Competencies

• Microsoft Word, Excel, Email, outlook, instant message
• Clear communications, fast responses and resolutions
• Ability to read and write English
• Customer focused attitude with a strong desire to go above and beyond for the needs of customers.

We offer a full benefits package for eligible employees including:

• Medical, dental, and health insurance
• 401k with company match & immediate vesting
• PTO (Paid Time Off)
• Short term and Long-Term Disability
• Life Insurance and more.

Aftermarket Performance Group (APG) is a fast-growing leader in the automotive enthusiast industry. The company is divided into two divisions - Truck and Off-road and Automotive. The Truck and Off-road division focus on the wholesale distribution and direct-to-consumer segments within diesel performance (Premier Performance Products, Truck Tech), Jeep and Off-road (Northridge4x4), Off-road Truck (Stage 3 Motorsports, TrailRecon, PRL Motorsports, Adams Driveshaft), and Manufacturing/Proprietary Brands (Grimm Off-road). The Automotive division includes Wholesale (Launch Distribution), compact performance (RallySport Direct, SubiSpeed, FTSpeed) and Manufacturing/Proprietary Brands.

Candidates must pass a pre-employment background check, and a drug test where applicable, for safety related positions upon hire (please note, not all charges disqualify you from employment). If this is a accounting position you need to add in pass a credit check / or if it is for a driving position you need to add in MVR check

APG is an equal opportunity employer. This job description is subject to change without notice. This description is intended to explain the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in this position.