Welcome to the .
We are a fast-growing watch brand and are considered by collectors and enthusiasts alike to be a market leader in horological innovation and creativity. At Invicta Stores, we believe in creating a customer service culture that is "best in class."
Our purpose is very clear: every day, we strive to build the largest community of trend-setters and go-getters not only in the watchmaking world but in each one of their chosen fields.
How do we do it?
By Engaging, Helping, and Guiding our customers and coworkers through both simple choices and complex tasks, placing trust, responsibility, and honesty at the center of our actions. Staying true to you, so you stay a proud member of the Invicta Stores Community.
Why work in Invicta Stores?
- We are committed to creating and maintaining an environment where you can feel empowered to grow, personally and professionally.
- We engage with every team member and welcome their feedback and ideas. We are a family, and our teamwork culture has been part of our success
- Work hard, and earn good money. Work harder, and make great money.
- We offer excellent benefits, including PTO, Health, Vision, and Dental.
- You will live and love our growth culture.
- Visit our career page:
TIME IS TICKING; JOIN THE TEAM in Christiana Mall.
Key Responsibilities
1. Lead by example, improve KPIs through sales-driven techniques, and provide expertise to help
others meet sales goals by delegating and coaching staff, while also training store staff through
reviewing KPIs, job performance, and implementing new trainings.
2. Set clear goals and expectations for associates by developing daily, weekly, and monthly strategies to ensure deadlines and targets are met and hold team accountable as needed.
3. Demonstrate excellent product knowledge by constant training and learning through existing and new resources to maximize customer experience, and develop associates through feedback,
coaching and training.
4. Responsible for overseeing daily business operations, customer service, scheduling, and
merchandising, as well as accurately processing sales and return transactions, while ensuring timely
and accurate management of employees' payroll.
5. Responsible for alarm activation/deactivation, bank deposits, general security guidelines, opening and closing procedures, and completion of the store's daily business following all safety and security guidelines according to company standard, adhering to policies, procedures, and safety protocols.
6. Responsible for planning and executing events to drive brand awareness, increase sales, and conduct outreach to clientele through phone calls or emails, providing Invicta Stores-related information about promotions, new products, and special events.
7. Responsible for the Store's Physical Inventory, and actively participate in other stores physical
inventories when necessary.
8. Implement recruitment strategies to determine proper staffing needs and maintain adequate
headcount.
Qualifications & Skills
• 5 years' retail sales experience is required; 3 years of management retail experience is required.
• Computer skills include operation of point of sales system, email, and workforce management
systems.
• Proven experience in Workforce management systems to analyze sales and employee performance.
• Demonstrated leadership abilities with a passion for challenging, empowering, and driving team
results.
• Flexibility in work schedule, including availability for mornings, evenings, weekends, and holidays.