Job Type
Full-time
Description
Provide service excellence to our prospects and customers by accurately and efficiently fulfilling their needs. Responds to customer requests for price & availability, product information, technical support and expedites. Assist in the warehouse, working cross functionally between the Wilson store and warehouse teams.
Duties/Responsibilities: - Service walk-in customers
- Solve application problems for counter customers
- Process walk-in customer orders
- Manage all inventory
- Handle cash & credit
- Promote and sell products to increase sales and profits
- Cross over competitive products
- Purchase parts for rush orders and expedite items for customers
- Process customer returns
- Trouble shoot and resolve order processing issues
- Load customer part number cross-references & specific pricing information
- Utilize printed and on-line vendor information resources
- Keep product and reference information up to date
- Provide literature to customers
- Willing to assist and work between the store & warehouse
- Support warehouse team in ad hoc tasks
- Assemble hosing & hose kits
- Other tasks as required by the Branch Manager
- Maintain safe and clean working environment by complying with procedures, rules, and regulations.
- Conserve resources by using equipment and supplies as needed to accomplish job results.
- Document actions by completing production and quality forms.
- Contribute to team effort by accomplishing related results as needed.
- Other duties may be assigned.
Requirements
Required Skills/Abilities: - Ability to understand and assist industrial client base
- Have a courteous manner and a positive attitude
- Be able to work well with face-to-face customer base
- Ability to understand and assemble various hosing kits
- Be a good listener: clarify and confirm for understanding
- Work well in a fast-paced team environment
- Be detail oriented and be able to maintain a high level of accuracy
- Enjoy working with technical product applications
- Be able to build and maintain long term relationships
- Ability to work in office and warehouse environment
- Good communication, problem solving skills & mechanical aptitude
- Good working knowledge and ability to learn various computer programs
- Strong computer & typing skills
- Bilingual a plus
Education and Experience: - Four-year or technical schooling preferred
- Experience with industrial sales or retail
- Experience with using and/or selling fluid power products preferred
Physical Requirements: - Be able to lift up to 70 pounds
- May be required to stand for long periods of time
- May involve some repetitive motions
- May engage in frequent bending, stooping, squatting, pushing, and pulling of parts or part containers
- Due to the open environment of the warehouse, must be able to work in various weather and temperature conditions to include extreme heat, humidity, and cold
Salary Range: Up to $26/hr
Salary Description
up to $26/hour