Store Manager

Store Manager: Hoboken, NJ

Alts Alteration Specialists is looking for a dynamic, customer-oriented Store Manager to join our team. We are seeking a professional with strong leadership skills, an unwavering commitment to excellence, and a passion for delivering exceptional customer service. As Store Manager, you will oversee the daily operations of our studio location, manage a team of associates, and ensure a seamless in-store experience for every customer. This role includes administrative duties, inventory management, and team development, all while ensuring a welcoming and efficient alterations environment. This is a full-time, in-person position with competitive compensation, full benefits, and opportunities for professional growth. This position would have Full time training in New York City prior to the location's opening.

Store Operations

• Ensure the studio/store is consistently clean, organized, providing a positive tailoring environment for customers.
• Oversee daily operations, including opening/closing procedures, scheduling, quality control, and on-time delivery.
• Supervise and support the tailoring and front desk teams, ensuring that all customer service and goals are met.
• Collaborate with the corporate team to implement new promotions, sales strategies, and product launches.

Responsibilities

• Engage in frequent collaboration with the Tailor Shop Manager of your alts studio in order to assess studio needs and day-to-day operations.
• Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio.
• Ensure all tickets are properly created and processed throughout the garment's life cycle with Alteration Specialists.
• Responsible for monitoring production.
• Responsible for creating schedule weekly and bi-weekly for the operations team and tailoring team.
• Ensure all garments are bagged and packaged appropriately before handing off to customer, including garments being shipped properly.
• Properly record and document all RFA's, refunds, and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency.

Customer Service

• Create a warm and welcoming atmosphere for customers, ensuring they feel valued and respected.
• Lead by example in delivering exceptional service, addressing customer inquiries and concerns promptly and professionally.
• Train staff on best practices for customer interaction, ensuring the team maintains a high level of customer service.
• Handle customer complaints or escalations and resolve issues with efficiency and empathy.
• Encourage customer feedback and ensure all concerns are addressed to continuously improve the studio experience.

Team Leadership & Development

• Recruit, train, and motivate staff to uphold the company's customer service standards and achieve sales goals.
• Schedule and manage team hours, ensuring adequate coverage during peak and off-peak times.
• Conduct regular performance reviews, provide coaching, and foster a culture of continuous improvement.
• Set individual and team sales targets and actively work to meet and exceed those targets.
• Organize and lead team meetings to communicate store updates, performance expectations, and product knowledge.

Attributes

• You are a natural leader with the ability to inspire and motivate your team.
• You are proactive and solution-oriented, always finding ways to improve processes, resolve challenges, and enhance the customer experience.
• You are highly organized, detail-oriented, and thrive in a fast-paced retail environment.
• You are passionate about the brand, its products, and the overall mission, and you lead by example in all aspects of your work.
• You possess excellent communication skills. You are warm, compassionate, and empathic and can build strong and trusting relationships with both your team and customers.
• You have a strong sense of professionalism, integrity, and accountability, and you take ownership of your responsibilities.

Experience

• 5 years of operations experience at an early stage company required, with 2 years of managing a team of 5 or more required.
• Clear communicator with ability to build strong cross-cultural relationships required.
• Experience in luxury retail or showroom management required, with a working knowledge of garment construction desired.
• Tech savvy and systems-based thinking required.
• Experience working with Notion and Zendesk a plus.

This is a mid-career role with potential for growth.

Why the Role is Compelling

As a Store Manager at Alts, you will play a critical role in the overall success of the store and contribute to a positive and dynamic shopping experience for customers. You will have the opportunity to lead a team, hone your management skills, and grow your career in the retail industry. This is a fantastic chance to join a supportive, goal-driven company with plenty of opportunities for advancement as the brand continues to expand. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.

Compensation

This role offers a competitive salary with a starting range of $58,000-$65,000 per year, based on experience. This role also requires weekend availability.