Role overview:
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities:
- Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous store growth.
- Create and maintain colleague schedules to ensure proper coverage and productivity.
- Foster a positive team culture through recruiting, training, and development, building a motivated and high-performing team for store success.
- Analyze sales data and financial reports to make informed decisions, identifying opportunities operationally and commercially.
- Develop and implement strategies to meet and exceed sales targets.
- Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring attractive displays aligned with brand guidelines.
- Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
- Address customer inquiries, feedback, and complaints promptly and professionally.
- Drive customer loyalty programs and promotions to enhance engagement.
- Maintain compliance with company policies, procedures, and regulatory requirements.
- Monitor and control store expenses within budget.
- Ensure store compliance with health & safety regulations.
Role objectives and KPIs:
- Contribute to achieving or exceeding monthly sales targets.
- Drive additional KPIs including Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during audits.
- Ensure new colleagues complete mandatory training.
- Meet or exceed employee satisfaction and engagement survey benchmarks.
- Keep operational costs within the allocated budget.
Skills and Experience:
- Previous management experience in a fast-paced retail/customer-facing environment.
- Passion for retail and understanding of latest trends and competitors.
- Strong leadership skills with experience coaching and developing teams.
- Excellent communication skills.
- Proven track record of managing and exceeding sales targets and KPIs.
- Experience analyzing reports and making commercial decisions.
- Keen eye for detail and commerciality; visual merchandising experience is advantageous.
- Ability to promote JD Group values internally and externally.
Benefits:
We value our employees' hard work and offer these benefits:
- Quarterly discretionary bonus schemes.
- 30% discount on a wide range of products in-store and online.
- Exclusive deals and discounts through our online benefits platform (TELUS Health).
- Access to digital health and well-being services.
- Health cash plans.
- Internal development courses and professional growth opportunities.
- Apprenticeships and accredited qualifications (England only).
- Company Sick Pay, Healthcare Cover, discounted gym memberships, Life Assurance.
- Access to colleague networks, volunteering opportunities, and employer engagement forums.
- Incremental holiday allowance.