Overview The Store Manager is responsible for all aspects of running a Shane Co. store including customer satisfaction, a positive work environment, staff development and all store operations in accordance with all company standards, guidelines, and expectations. You will be leading a competent and hardworking team and have the power to develop the store as well as your teammates.
As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers' milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment.
Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day. If you love being part of a team as well as providing personal attention to every customer, this is the place for you.
Responsibilities The Store Manager has overall responsibility for ensuring all activities are personally carried out or delegated appropriately, with follow-up. Overall accountability for all areas of the store is the Store Manager's responsibility. The Store Manager is expected to be cognizant of all Company policies, procedures, and practices in order to ensure appropriate compliance. Daily responsibilities may include:
- Running of all areas of the store (sales, office, shop, management team) and must have adequate knowledge of operations in each area.
- Directly maximizing sales growth potential by ensuring all customers' needs are met and by proper use of Floor Direction, peer to peer coaching, and teamwork.
- Training and developing sales staff to perfect and utilize all Shane Co. sales techniques and resources, by utilizing coaching and mentoring techniques.
- Recruiting, hiring, developing and retention of highly qualified individuals in all store positions while working transparently and collaboratively with your Store Management Team, HR Manager, and Operations Leader.
- Fostering both store and individual productivity via effective handling of staffing levels, training and direction of new and experienced staff, employee development and coaching, performance management (including appraisals, touch bases, disciplinary action, development plans), compensation and separations.
- Directly responsible for the supervision of the Visual Merchandiser, maximizing standards of merchandise availability as well as raising awareness of customer requests through the appropriate channels.
- Performing all duties related to the opening or closing of the store and ensuring all members of the management team are trained to do so and scheduled on a rotating basis for both opening and closing shifts.
- Coordinating and facilitating regular meetings of teams within the store as appropriate.
- Monitoring and addressing standards of store and property appearance and maintenance, and assurance of all directed safety and security protocols.
No jewelry experience? No problem. The Store Manager career track includes an innovative training program in which you will attain a high level of proficiency in sales, coaching, training, and store operations. We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each and every customer.
Qualifications- A minimum of 3 years of experience managing, leading, developing, training, and/ or supervising others is required. Prior experience with jewelry sales is neither relevant nor required we will teach you.
- We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays.)
- Direct knowledge of selling techniques and practices and demonstrated skill in this area, with the ability to present features and benefits of unique products.
- Experience providing a high level of customer service is required.
- Capable of resolving escalated issues arising from customer or team interactions.
- Excellence in written and spoken English is required including appropriate usage of spelling and grammar; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required.
Behavioral Characteristics The focus of this role is working with and through others, building and maintaining relationships, and championing company culture and values. Successful Store Managers are comfortable working outside of Company guidelines where necessary but have a thorough understanding of rules and procedures. Demonstrated ability to work in a fast-paced and results-based environment. Must be friendly, action-oriented, respectful, and genuinely interested in the needs and development of others. Must be able to work in close collaboration with many areas of the company. Leads by example in areas of personal character, values, commitment, organizational skills, selling skills and work habits.
Why Work for Shane Co.? Shane Co. is a family-owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.
Base Pay range for this role is $100,000-$115,000/annually, which applies to this specific role in this location only.
- Your placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data. While we target most new hire offers toward the lower end of the listed range, more demonstrated sales experience, knowledge, and skills may result in a higher starting rate. Average performance will earn a moderate increase each year, while high performers can earn a very generous annual increase. Once you join us, we pay for performance and there is no ceiling to your base pay rate over time.
Beyond Base Pay: Base pay is just one component of our total rewards package. In addition, we include:
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- Participation in a team bonus that can range from zero to $350 each week for every member of the store team including the management team.
- There is an opportunity to earn an individual sales performance bonus based on your participation in both team and individual sales that bring the perfect item to our guests. This program is open to every role in store, though those with a primary job focused on sales are much more likely to achieve it.
- Management team members have an opportunity for an additional quarterly bonus based on the year-over-year total store sales achieved by the whole team. The amount of the opportunity varies by role.
Beyond pay: - We are committed to investing in your overall, holistic wellbeing and that of anyone who depends on you. Our benefits and perks include:
- Competitive medical, dental, and vision coverage.
- Competitive 401(k) plan with company match.
- Paid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets).
- Protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance.
- Parental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts.
- Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss.
- Though weekend and evening availability is required, we are closed when most retailers are open (with 7 paid holidays each year for most staff), and our hours are much more enjoyable than many retailers. (Monday to Wednesday 10 AM to 7 PM, Thursday to Friday, 10 AM to 8 PM, Saturday 10 AM to 6 PM and Sunday noon to 5 PM are the hours we are open to customers.)
- We offer dedicated training specific to your role in our company.
- We are committed to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role. We offer training toward advancement, specifically in the area of management and leadership for all levels. With stores in multiple markets, moving with the company is also possible.
- While it is not necessary to be promoted here to be considered very successful, the majority of our management positions in our stores are filled from within and we are very proud to offer ongoing coaching and training towards that end.
- We offer internal learning that covers both career and personal topics, from skills like excel to photography. This is self-paced learning and available to all employees.
Employer will not sponsor visa or work authorization.