CrossAmerica Partners is a leading wholesale distributor of motor fuels, operator of convenience stores, and owner and lessor of real estate used in the retail distribution of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America.
Position Description: The
Store Manager will be responsible for overseeing the daily operations of the store, driving sales, managing staff, and ensuring that the store provides an excellent customer experience. The ideal candidate will have strong leadership skills, a passion for retail management, and a commitment to achieving store goals and objectives in a fast-paced
Responsibilities:Store Operations: - Oversee all daily store operations, ensuring efficient and effective execution of policies and procedures.
- Ensure the store is well-stocked, organized, clean, and fully operational always.
- Monitor store performance and address any operational issues that may arise.
- Ensure that the store meets all local health, safety, and regulatory standards.
Sales & Profitability: - Drive store sales and customer satisfaction by implementing promotional campaigns and product displays.
- Analyze sales trends and performance reports to identify opportunities for growth.
- Work toward achieving and exceeding store sales and profit targets.
- Monitor expenses and manage the store's budget to ensure profitability.
Customer Service: - Lead by example to create a customer-first culture within the store.
- Handle customer complaints, resolve issues, and ensure a positive shopping experience.
- Implement strategies to enhance customer loyalty and retention.
- Regularly assess and improve customer service standards.
Staff Management & Development:
- Recruit, hire, and train new store associates.
- Manage, coach, and develop a team of employees, ensuring they have the skills and motivation to succeed. This includes being on call to stores during business hours and on nights and weekends.
- Create employee schedules and manage payroll within budget guidelines.
- Provide regular performance feedback, conduct evaluations, and address performance issues as needed.
- Foster a positive and productive work environment to maximize team performance and reduce turnover.
Inventory & Merchandising: - Manage inventory levels to ensure product availability and minimize shrinkage.
- Oversee ordering, receiving, and restocking of merchandise.
- Conduct regular inventory audits and stock counts.
- Ensure proper product rotation and shelf organization for maximum visibility and sales.
Financial Management: - Handle cash management, including daily cash reports and register reconciliation.
- Oversee the preparation of financial reports and ensure accuracy.
- Approve or oversee purchase orders and maintain control of store expenses.
- Analyze financial data to identify areas for cost-saving opportunities and improved profitability.
Marketing & Community Engagement: - Implement and manage in-store promotions and marketing activities to increase foot traffic and sales.
- Build and maintain relationships with customers and the local community.
- Monitor and respond to online reviews and customer feedback.
Health, Safety & Compliance: - Ensure the store operates in compliance with company policies, procedures, and local regulations.
- Regularly perform store audits to ensure adherence to safety, health, and cleanliness standards.
- Implement security measures to prevent theft and ensure the safety of employees and customers.
Qualifications: - Minimum of 2 years of experience in retail or convenience store management, with at least 1 year in a managerial role.
- Proven leadership skills with the ability to motivate and manage a diverse team of employees.
- Excellent communication and interpersonal skills, with a strong focus on customer satisfaction and service.
- Ability to address and resolve operational and customer issues quickly and efficiently.
- Strong organizational and time-management skills with the ability to prioritize tasks in a fast-paced environment.
- Experience managing store budgets, achieving sales targets, and analyzing financial reports.
- Proficient in using point-of-sale systems, inventory management software, and Microsoft Office (Excel, Word).
- High school diploma or equivalent required; associate or bachelor's degree in business, retail management, or a related field is preferred.
- Valid State Driver's License
Reports To: - Territory Manager/Area Manager
Physical Requirements and Work Environment: - Must be able to stand extended periods (up to 8 hours) during shifts.
- Capable of lifting boxes and products, maximum 50 lbs., frequently 10-25 lbs., and carrying items across the store.
- Ability to bend, squat, and reach for products on shelves, both high and low. Ability to climb a ladder as needed.
- Must be able to walk throughout the store and between departments regularly.
- Ability to handle cash, operate registers, and bag items efficiently.
- Must be comfortable with repetitive tasks such as scanning items, restocking, and organizing products.
- Able to work in cold environments, including freezers and refrigerators, when restocking products.
- The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift
- Ability to work a schedule that allows for continuous availability. Including outside of
- standard business hours, to effectively respond to urgent situations and maintain round
- the-clock coverage.
- Seasonal snow removal, as needed.
- Ability to handle emergency situations.
- Ability to work alone.
The physical requirements and work environment described here are representative of those that must be met or encountered by an employee to successfully perform the essential functions of this job.
Benefits We offer a competitive benefit package for full-time team members that includes health insurance, vacation, holiday pay, 401K with employer match and more. Our part-time team members are eligible for 401k with employer match and paid holidays and may also be eligible for health insurance.
Equal Employment Opportunity CrossAmerica Partners (or its subsidiaries and related entities) contract with employment service organizations to provide staffing for its retail operations. The employment service organizations are equal opportunity employers. For this position, the equal opportunity employer is SMG Group LLC. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations The employment service organizations with which CrossAmerica Partners contacts, including SMG Group, LLC, make all employment decisions in accordance with applicable laws and provide reasonable accommodations to qualifying individuals on the basis of any protected characteristic consistent with applicable law. SMG Group LLC is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. SMG Group LLC also provides reasonable accommodation to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .